Customer Hub Officer
- Hiring Organisation
- Opus People Solutions
- Location
- Newcastle-under-Lyme, Newcastle, Staffordshire, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £14.36 per hour
handling customer telephone enquiries Managing cases efficiently, ensuring accurate resolution or escalation Accurately updating NEC systems including RBLive and Image (document management system) Setting up cases with all required information for specialist teams Promoting self-service options and digital engagement Ensuring all customer records … . While a full job description and person specification is available, the role is focused on hands-on processing and customer interaction , requiring strong system knowledge and confidence working at pace. We're looking for someone who is: Experienced in a customer-facing or contact centre environment Confident working ...