1 of 1 Temporary Problem Management Jobs in Tyne and Wear

function via: Record triage and manage incidents requests raised by NHSCFA/NHS community, Provide tech support and 1st contact fix/escalation to relevant groups. Provide user access management for multiple applications. Support improvements to enhance services assist various ISO audits/Pharmacy Reward schemes. Be involved in evolution of key IT Service Management practices through participation … the IT Service Desk, providing an effective service to all users of NHSCFA's IT systems. To support this function, the post holder will have knowledge of IT Service Management principles and practices, such as ITIL. They will often liaise and work with the outsourced IT provider's support teams in providing this service. The post-holder will work …/ITIL processes and other relevant service delivery frameworks. Working with key suppliers, supporting the delivery of key IT practices such as Incident, Service Request, Major Incident, Change and Problem Management as required. Using your technical abilities and the NHSCFA knowledgebase, to deliver first-line incident troubleshooting and service request fulfilment for internal and external service users. Collating More ❯