impact and maintaining clear communication with users. Create and maintain accurate technical documentation to support efficient first- and second-line fix capabilities. Work in line with IT compliance standards, BCP/DR principles, and industry best practices. Deliver excellent support to users of varying technical ability, communicating clearly and professionally. Collaborate with internal teams and third-party providers, contributing to More ❯
users. Knowledge Base & Documentation: Create and maintain accurate technical documentation to support efficient first- and second-line fix capabilities. Compliance & Best Practice: Work in line with IT compliance standards, BCP/DR principles, and industry best practices. Customer Service & Communication: Deliver excellent support to users of varying technical ability, communicating clearly and professionally. Stakeholder and Supplier Management: Collaborate with internal … users. Ability to author, maintain, and review technical knowledge articles and support documentation to maximise first- and second-line fix rates. Familiarity with IT compliance standards, businesscontinuityplanning (BCP), disaster recovery (DR), and industry best practices. Must be available on a temporary basis Don't miss out apply today!! Unfortunately, due to the volume of applications received we are More ❯
