4 of 4 Temporary IVR Jobs in the UK

Description: Platform Skills Dynamics 365 Customer Service/Contact Centre Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging) Telephony & IVR Contact centre telephony concepts Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design … Topics, triggers, variables (local/global) Conditional logic and conversation flow control Voice-enabled bots/IVR agents Speech recognition & text-to-speech concepts Error handling, retries, and graceful fallbacks Integration Dataverse read/write Calling Power Automate flows and connectors Azure Communication Services (ACS) ACS fundamentals Voice ...

Design and configure Dynamics 365 Customer Service/Contact Centre solutions Build and optimise Omnichannel experiences (voice, chat, messaging) Develop and manage call flows, IVR menus, queues, and routing logic Implement Copilot Studio bots and IVR agents , including conversation design and logic Integrate Azure Communication Services (ACS) with Dynamics … data protection standards Candidate Requirements Proven experience delivering Dynamics 365 Contact Centre/Customer Service solutions Strong understanding of Omnichannel configuration and telephony/IVR concepts Hands-on experience with Copilot Studio (agents, bots, IVR design) Experience integrating Azure Communication Services (ACS) with Dynamics 365 Strong knowledge of Power Automate ...

Customer Service/Contact Centre 365 Contact Centre Telephony Consultant Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging) Telephony & IVR 365 Contact Centre Telephony Consultant Contact centre telephony concepts 365 Contact Centre Telephony Consultant Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover … scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design 365 Contact Centre Telephony Consultant Topics, triggers, variables (local/global) Conditional logic and conversation flow control Voice-enabled bots/IVR agents Speech recognition & text-to-speech concepts Error handling, retries, and graceful fallbacks Integration Dataverse read/write ...

Configure and optimise Dynamics 365 Omnichannel for voice, chat, and messaging Design case routing, queues, work streams, and agent experiences Build Copilot Studio agents & IVR bots with conditional logic, speech recognition, and fallback handling Integrate Azure Communication Services (ACS) with Dynamics 365 and Omnichannel voice Develop Power Automate flows … downstream processes Ensure robust solution design, failover, scalability, and a seamless user experience Monitor, troubleshoot, and optimise contact centre operations, call flows, and IVR performance Support Teams Telephony integration, including SBC/ICS setup and context handling What We’re Looking For: Proven experience with Dynamics 365 Customer Service/ ...