2 of 2 Temporary Incident Management Jobs in the UK

management. Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge … bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. Asset Management: Track IT assets (laptops, desktops, mobiles) through their lifecycle, from setup to end-of-employment processes. Criteria. A qualification in a related field Experience in a service desk or telephone support role, with proficiency ...

Work With Our client is global financial services firm that manages wealth, navigates complex markets, and design strategic financial objectives. The firm provides risk management solutions across a variety of sectors, emphasizing long-term relationships, and innovative approaches to financial challenges. What you'll do : Ensure reliability, availability … toil and improve repeatability. Build and manage CI/CD pipelines for data pipelines, cloud platforms, semantic models, and services. Support release and change management, ensuring safe deployments, validation, and rollback readiness. Serve as a senior escalation point for incidents, performing root cause analysis and preventive remediation. Design ...