8 of 8 Temporary SLA Jobs in the UK

area of specialism Practical experience working within a support team Desirable Experience working in a fast paced environment Experience with NHS systems and processes Experience working to deadline/SLA's Communication Essential Written and verbal communication skills Administrative and organisational skills Customer focused Team focused Desirable Ability to document procedures/processes Ability to present a range of technical More ❯

ensuring effective and efficient delivery of services, representing the team to other stakeholders, and helping to ensure that the services are delivered effectively, efficiently and in alignment with the SLA whilst constantly developing and improving the service. The post holder will monitor operations to ensure KPIs and SLAs are adhered to. The main responsibilities will also include problem, change, incident More ❯

Manage statutory compliance (logbooks, safety standards, and certifications). Take responsibility for CMMS (Computerised Maintenance Management System) tasks, ensuring PPMs and reactive work orders are completed. Ensure adherence to SLA requirements and change management processes for all critical works. Attend and contribute to weekly operations meetings, monthly and quarterly report meetings, and client updates. Compile and deliver engineering reports, including More ❯

Manage statutory compliance (logbooks, safety standards, and certifications). Take responsibility for CMMS (Computerised Maintenance Management System) tasks, ensuring PPMs and reactive work orders are completed. Ensure adherence to SLA requirements and change management processes for all critical works. Attend and contribute to weekly operations meetings, monthly and quarterly report meetings, and client updates. Compile and deliver engineering reports, including More ❯

answering our business clients` calls and logging them onto thet System.. To take responsibility for all first line calls assigned, and follow them through to resolution. To maintain clients SLA agreements with Customers. To liaise with other members of the team and communicate issues and escalations to Senior Team Members. To make outgoing courtesy calls regarding any new software updates More ❯

Requests for Service, ensuring all relevant details are captured in line with Service Desk standards Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement Responsible for maintaining data quality\integrity of the Digital Services call management system Investigate and diagnose incidents by providing first line telephony support, gathering and analysing information to identify … escalating where necessary hieratical or functionally Support the planning of requests for service tasks outside peak demand times however ensuring the request is completed within the Digital Services service level agreement Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems Installing and configuring desktop software Administering IT accounts and system … under pressure Good problem solving skills A logical approach to problem solving and exercising good judgement Good attention to detail Prioritises and organise workload in accordance with the Service Level Agreement Communication Essential Excellent communications skills (verbally and written) Excellent customer handling skills, including communicating at the customer's technical level, working with executive customers and managing difficult customers Professional More ❯

Support of multi-site technical environments including LAN, WAN, Microsoft, Meraki, Network Security, Firewalls & VPNs. Take ownership of escalated issues as 3rd line support and resolving any queries within SLA Resolution of configuration and deployment issues, ensuring management of core IT Infrastructure operations thru system monitoring and maintenance Working with VMWare, Windows Server, AD, Exchange, O365, Azure and other Microsoft … per week from home) Flexible working hours/compressed hours options Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including working with Azure/AWS. The Infrastructure Engineer role offers the More ❯

Key Responsibilities Review and claim SAP OSS tickets on the ODA platform based on priority and creation time. Exercise caution when claiming tickets older than 1.5 hours to avoid SLA violations (Refer to SLA Table Annexure B). Follow SAP response templates for all communications. Re-route unclaimable tickets with a clear reason for re-routing. Ensure strict adherence to … SLA compliance at all times. After responding to a ticket, mark it as waiting on customer action. Monitor customer replies closely and respond promptly to avoid SLA breaches. Maintain a daily minimum handling of 3- 5 tickets (minimum 25 tickets per week ). Non-compliance will lead to removal without prior notice . Can candidates work any time? YES Rate More ❯