IT Service Management team to deliver high-quality service. Identify and suggest opportunities for process improvement and automation. Monitor and manage Service Desk workstreams to maintain queue health and SLA compliance. Provide ad-hoc onsite support for allocated regional sites as required. Assist with IT projects and change activities as directed by management Key Skills and Knowledge Required: Knowledge of More ❯
North Cumbria Integrated Care NHS Foundation Trust
framework standards Confidence and capability to deal and negotiate at all levels of an organisation Working and negotiating with system suppliers to agree and ensure the proper operation of SLA's Negotiating the procurement of IT goods and services Developing and delivering continuous improvement in service delivery, bettering outcomes for customers/users Customer focused and well organised Ability to More ❯
technically demanding environment. Role Overview You'll be responsible for the installation, maintenance, and fault rectification of plant and equipment across the site. This includes: Responding to breakdowns within SLA timeframes Working with UPS, CPS, power distribution, cooling systems, and other critical infrastructure Supporting emergency response and call-out protocols Escalating urgent issues to the Technical Services Manager Maintaining accurate More ❯
Employment Type: Temporary
Salary: £19.24 - £25.05 per hour + up to £28 per hour
Stevenage, Hertfordshire, England, United Kingdom Hybrid / WFH Options
Morgan Philips Specialist Recruitment
ensuring consistent tracking of milestones, risks, actions and deliverables.2) Reporting & Analytics: Create and manage dashboards and status reports using tools like KeyedIn, Power BI and Excel. Provide insights through SLA/KPI tracking and variance analysis.3) Resource Management: Coordinate on-boarding/off-boarding and maintain resource allocation schedules.4) Quality Management: Provide guidance and support to project managers and teams More ❯
a cross-site role. Basildon HospitalBroomfield HospitalSouthend Hospital Main duties of the job Fully understand and advocate the use of ITIL principles Service Catalogue Management, and ServiceLevelAgreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue tracking, and Windows operating More ❯
of schedule the worker need to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement/Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to … demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of I.T componentry. Accuracy and attention to detail. IND/LET More ❯
of schedule the worker need to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement/Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to … demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of I.T componentry. Accuracy and attention to detail. IND/LET More ❯
supervise installations ensuring specification is correct and matches any provided quotation. Ensure all consumable stock levels are maintained and re-order any stock as required. Ensure that any servicelevelagreement clients have suitable level of consumables in stock to maintain service at all times. Analyse complex audiovisual and IT faults, provide solutions and suggest replacement equipment and systems where … with the Head of Audiovisual to audit and update working procedures to ensure efficiency, maintain operative control and quality standards. Undertake risk assessments of the teaching areas covered by SLA agreements. Develop standard operating protocols for audiovisual and IT systems and provide the necessary staff and users with training. Implement the Trusts policy and procedure relating to the video recording More ❯