James Paget University Hospitals NHS Foundation Trust
familiarisation of ITIL V3 or V4 is advantageous as the candidate is responsible for maintaining an accurate CMDB, and to deliver services within predefined SLA's. Job description Job responsibilities Providing technical advice to customers and Team members. The post holder must be able to communicate technical system matters to More ❯
end users face to face. You will have experience using ITSM systems to log and track the companies 'end users' incidents working within SLA's. You will be speaking to customers and resolving all enquiries and issues they may raise. You will identify and raise any recurring issues to relevant More ❯
all End User Devices, ensuring ICT EUD services are delivered within agreed Service Levels. ROLE RESPONSIBILITIES Provide technical/service EUD knowledge within agreed SLA's; fulfilling Service Requests in relation to end user devices. Ensure EUD Asset data is accurate and validated in line with SACM policy, ensure data More ❯
out onsite configuration, repair and installation of all devices including AV hardware and Airwave radios to maintain the Forces' IT infrastructure in accordance with SLA's project demands and information security requirements. Manage, maintain, diagnose and rectify problems using complex troubleshooting solutions to diagnose and resolve issues and managed 3rd More ❯
the current IT role holder as needed Liaising with internal teams and external IT providers to ensure continuity and service quality Reporting and monitoring SLA and KPI performance for ICT service delivery Maintaining an IT asset map and register Assisting with IT policy updates and ensuring legal and security compliance More ❯
North Cumbria Integrated Care NHS Foundation Trust
Job summary IT Support Officers Band 4 20 Months Fix term Love diagnosing and solving complex IT problems for others? Interested in continuing your IT career within the NHS? Would you enjoy being part of a team who are involved More ❯
