2 of 2 Temporary Service Design Jobs in the UK

Job summary The Transition Lead shapes the Service Design & facilitates the Transition of services into Operations in a controlled manner acting as the interface between projects and Service Support to ensure new or changed services operate effectively and are fully supportable post go-live. The Transition Lead acts as the single point of contact for new or … changed services and co-ordinates the Service Management activity to ensure a smooth and successful transition into Operations. Main duties of the job Work with Technical architects & Project Manager's to shape and influence the final support model for the service. This will include planning & documenting the operational requirements for the service for example, technical support, release, reporting … and challenging them where appropriate to ensure value for money) and once agreed, communicating the final cost model for the ongoing support of the service. Ensure that throughout the Design and Transition phase all support teams have a clear understanding of the support requirements and the future support requirements needed to manage the service. It is essential that the More ❯

Business Design Lead (Stakeholder Management & CRM) The Business Design Lead - CRM will work with teams to lead the design and optimisation of how our client understands and engages with their stakeholders. Bringing together that essential insight for impactful action. -Lead the business design of the ‘Understand Our Stakeholders’ initiative, working with stakeholders and the DDaT team … defining the key elements which will be critical including the data definitions, workflows and the roles/permissions.-Lead the engagement with internal stakeholders (including workshops) to design the key user journeys to create an end to end CRM journey and platform, which will work with other processes such as Case Management and for users across the business.-Engage … with teams across the organisation to understand current CRM usage and pain points -Strategic Process Design & Improvement – Ability to lead the team to map, analyse and redesign business processes with a focus on stakeholder engagement and regulatory effectiveness.-Proven experience in business process design or service design leadership roles. Familiarity with CRM platforms, ideally Microsoft Dynamics More ❯