systems and online platforms Strong troubleshooting skills for both hardware and software issues Knowledge of IT security best practices Familiarity with ticketing systems (e.g., ServiceNow, Jira) Basic understanding of cloud-based applications (e.g., Google Workspace, Microsoft 365) Working Hours: Onsite: 08:30 - 17:00 (Mon-Thu More ❯
Buckinghamshire, United Kingdom Hybrid / WFH Options
Sellick Partnership
rolling 3 month contract (with likelihood to extend). This fantastic team is looking for a quality local government professional with extensive experience of ServiceNow and Microsoft applications to guide and lead a team of application support specialists. The successful candidate will benefit from a competitive daily rate (to be More ❯
ITSM you will be strong in these 4 key areas: Supplier engagement & management Key stakeholder engagement (internal + external) Major Incident/P1 Responses ServiceNow Expertise This is a Hybrid position requiring 1-2 days per week in Solihull, therefore you must be based within a commutable distance. Unfortunately, we More ❯
Solihull, West Midlands, West Midlands (County), United Kingdom
Spinks
ITSM you will be strong in these 4 key areas: Supplier engagement & management Key stakeholder engagement (internal + external) Major Incident/P1 Responses ServiceNow Expertise This is a Hybrid position requiring 1-2 days per week in Solihull, therefore you must be based within a commutable distance. Unfortunately, we More ❯
user computing services. I am looking for: - Strong technical experience of configuration & implementation of EUC services(MDM/Intune) - Experience working with SCCM/ServiceNow - Any experience with PatchmyPC would be desirable. This is an 18-month contract likely to be extended up until 2/2 & half years. Salary More ❯
provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware. Create detailed service desk calls in AskMe (ServiceNow) tool, monitor, chase resolver groups and keep user informed of progress through the lifecycle of the call, from inception through to resolution. Build/rebuild … should possess a customer service orientated background. Proficient problem analysing and solving skills. Previous experience of working with a Service Desk tool, preferably AskMe (ServiceNow) A fundamental working knowledge of IT principles hardware, software and other devices, e.g. Smartphones: iOS and Android. A good understanding of Windows 11 and 10. More ❯
Warrington, Cheshire, United Kingdom Hybrid / WFH Options
Adecco
for our valued customers. Your role will include: Handling incoming queries and issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating … should possess the following skills and experience: Proven experience in a client-facing IT environment. Familiarity with service management systems such as Axios Assyst, ServiceNow, or Zendesk. Awareness of ITIL framework principles. Excellent verbal and written communication skills. Strong interpersonal skills that enable you to build rapport with customers. A More ❯