Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Reed Technology
ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP Networking, Citrix, all versions of MS Office including Office 365 Ability to follow processes, policies, procedures and guidelines more »
its growth objectives. Interaction with customers will be done via phone, email, chat and WebEx, with face-to-face meetings as necessary and / or appropriate. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest … that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: 4+ years in a Technical / Service role in software, telecommunications or in customer service, call / contact centre and / or service delivery. Demonstrated technical … problem-solving proficiency. Excellent analytic and advanced troubleshooting skills with end-users / customers Excellent customer service and communication skills, both verbal and written Working technical knowledge of contact centre software / design / functionality Implementation: broad skills in both technology & analysis; experience in more »
develop, as well as to tangibly impact how care is delivered in the future. Travel to the hospital site is required. FIXED TERM / SECONDMENT OPPORTUNITY Main duties of the job The postholder will be responsible for providing technical leadership to the Unified Communications Technicians for architectural configuration … the department to enable staff to learn from and develop across UHN. The post holder will lead on the innovation and the trial / evaluation of new Unified Communications EPR software and hardware to enhance the services delivered by the ICT Services Department. The post holder will be … responsible for analysing, investigating and resolving complex mobile device queries and issues / problems e.g. interpreting system errors and identifying an appropriate solution from a range of options; research complex ICT faults via reference material (e.g. technical websites or documentation). The post holder will lead on maintaining more »
