Service Management Practitioner
Leicester, United Kingdom
NHS Arden and Greater East Midlands Commissioning Support Unit
operations of the service, ensuring that users and business teams receive the support they need. This role includes representing the team to stakeholders, monitoring service performance to ensure timely resolution of tickets, and driving continuous improvement. The Service Management Practitioner also acts as a key liaison between the end users and Service Desk, 2nd/3rd Line Teams and … change, incident, service request management, jeopardy processes, active management of major incidents (creating major incident reports, liaising with the Service Desk, chairing calls with relevant stakeholders to reach quick resolution, conducting post incident reviews). Person Specification Qualifications & Experience Essential Degree qualification in a relevant subject area or have equivalent experience ITIL Foundation V3 or V4, or equivalent experience. … processes and procedures Desirable Knowledge of how the wider NHS and associated NHS organisations collaborate Skills Essential Problem Management and Major Incident Management skills Excellent customer service, interpersonal, and conflict resolution skills Knowledge of information systems and experience operating one or more information system Desirable Agile Foundation qualification or equivalent experience Disclosure and Barring Service Check This post More ❯
Employment Type: Fixed-Term
Salary: £47810.00 - £54710.00 a year
Posted: