technologies. Possess a clear understanding of IT Service Delivery and the timescales surrounding the resolution of raised issues. Desirable Microsoft Certified Desktop Support Technician. ITIL V4 Foundation. CompTIA A+. Knowledge of the use of information systems within the NHS. Knowledge of IT Systems such as SCCM and Antivirus solutions. Knowledge More ❯
third-party vendors and implementation partners. Strong financial and resource management skills. Proficiency in Microsoft Project and knowledge of IT service management frameworks (e.g., ITIL) is desirable. This is an exciting opportunity for a results-driven professional to lead a high-impact transformation programme and drive long-term operational improvements. More ❯
Rescue Services You will hold one of the following qualifications or have experience of working in a Service Desk function in a regulated environment ITIL Foundation Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland More ❯
Cisco Certified Network Professional Routing and Switching (CCNP R&S) or equivalent level of experience. PCNSE or advanced level experience of Palo Alto Firewalls. ITIL v4 Foundation Certification preferred. Key Experience Required Proven experience in a similar role, with exposure to upstream Oil and Gas industry beneficial. Wide Area Networking More ❯
Cisco Certified Network Professional Routing and Switching (CCNP R&S) or equivalent level of experience. PCNSE or advanced level experience of Palo Alto Firewalls. ITIL v4 Foundation Certification preferred. Key Experience Required Proven experience in a similar role, with exposure to upstream Oil and Gas industry beneficial. Wide Area Networking More ❯
Qualifications: Bachelor's degree in computer science, Engineering, Project Management, or a related field. Proven knowledge of IT Change Management processes and familiarity with ITIL frameworks. Excellent communication skills with the ability to convey complex information clearly. Strong critical thinking skills to identify and mitigate risks effectively. Digital literacy to More ❯
focused improvement. Person Specification Qualifications Essential Educated to diploma level or equivalent experience Training qualification or equivalent experience of training delivery/planning Desirable ITIL Qualification Experience Essential Experience of comprehensive patient systems to support the provision of patient care Desirable Previous NHS experience Previous Patient Systems experience Skills and More ❯
focused improvement. Person Specification Qualifications Essential Training qualification or equivalent experience of training delivery/planning Educated to diploma level or equivalent experience Desirable ITIL Qualification Training Qualification Experience Essential Experience of comprehensive clinical patient systems e.g PAS/EPRs Desirable Previous NHS experience Experience of Trust systems i.e. PCS More ❯
and performance and actively contribute to plans to address any issues with ICT and the wider business. Ensure all service support documentation is of ITIL V3 quality and document control is in place for ongoing effective engagement with the Incident, Change, Problem and Request management areas. Identify opportunities to deliver More ❯
all times and comply with all Corporate Policy Person Specification Qualifications Essential BTEC, Diploma or equivalent Desirable Service Desk Institute Analyst certification or equivalent ITIL Service Management foundation certification or equivalent knowledge Experience Essential Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and … An understanding of community focus and previous experience of working in IT within the public sector preferably the NHS Experience of working within an ITIL environment Skills, Abilities and Knowledge Essential Good keyboard skills (RSA 2 typing/word processing or equivalent experience) Able to meet targets under pressure Good More ❯
Buckinghamshire, United Kingdom Hybrid / WFH Options
Sellick Partnership
and mitigations. Accountable for Operational Governance bodies and their terms of reference, maintaining up to date & accurate ICT systems & process documentation. Accountable for the ITIL Change Process and the ITSM Tooling Continuously review ICT Infrastructure, making capacity recommendations for ICT Systems in support of ongoing business operations & future requirements. Ensure … Bachelor's degree in InformationTechnology or related field plus demonstrable experience in network/system administration and PC support, including experience working within ITIL aligned Service Management. ITIL certification at L4 Managing Professional, demonstrating clear understanding of the ITIL framework and its application in an ICT delivery environment. Certified More ❯
Warrington, Cheshire, United Kingdom Hybrid / WFH Options
Adecco
service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service under pressure. Organising and prioritising your workload to meet agreed timescales. … and experience: Proven experience in a client-facing IT environment. Familiarity with service management systems such as Axios Assyst, ServiceNow, or Zendesk. Awareness of ITIL framework principles. Excellent verbal and written communication skills. Strong interpersonal skills that enable you to build rapport with customers. A methodical, disciplined approach to your More ❯
service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service under pressure. Organising and prioritising your workload to meet agreed timescales. … and experience: Proven experience in a client-facing IT environment. Familiarity with service management systems such as Axios Assyst, ServiceNow, or Zendesk. Awareness of ITIL framework principles. Excellent verbal and written communication skills. Strong interpersonal skills that enable you to build rapport with customers. A methodical, disciplined approach to your More ❯
point of contact for all IT-related enquiries and support requests from internal users Deliver, support, and promote Service Desk processes aligned with the ITIL framework Manage and maintain the Service Desk system, including accurate call logging, technical note taking, and user-friendly issue resolution Provide technical support for online … providers (e.g., AV, hardware repair, print services) Identify recurring issues and suggest or implement solutions to improve support efficiency Technical Skills Required: Experience with ITIL framework and IT service management best practices Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Experience with Windows and Mac operating systems Knowledge of networking More ❯
technical support to users of computer hardware and systems across the Trust, adhering to established standards and procedures. The department operates in alignment with ITIL standards. The successful candidate should possess strong expertise in Microsoft systems and related technologies, including helpdesk applications, endpoint management solutions, and mobile device management (MDM … in touch with the contact for this role. Person Specification Qualifications Essential Educated to GCSE level and evidence of IT training and qualifications - I.e. ITIL or MCP or MCSE or CompTIA Desirable MCP or MCSE Experience Essential Experience of working in an IT environment using a recognised Helpdesk system with More ❯