1 of 1 Temporary NVQ Level 4 Jobs in the UK excluding London

supported and valued. Keep users informed of progress, timescales, and solutions for their requests or incidents. Strive to resolve incidents at first contact to meet or exceed Service Level Agreements (SLAs). Knowledge Management: Update and maintain the knowledge base with accurate and relevant information. Use the knowledge base to deliver consistent and efficient resolutions. Identify gaps in … maintaining trust, improving service delivery, and fostering innovation within the team. Person Specification Qualifications Essential Good standard of Education A* - C GCSE in English Language and mathematics or equivalent NVQ Level 4 Desirable Working towards additional recognised IT qualifications A+ CompTIA ITIL V3/4 qualifications or experience, or similar service management standards. … Two years' experience working in an IT based environment. Experience of providing advice to users on system function and best practice. Substantial customer liaison experience. Aware of service level management and familiar with service delivery economics. Demonstrable ability to monitor SLA progress against targets, reporting as necessary and taking action to resolve exceptions. Have experience with problem management More ❯