achieve positive outcomes. Assist in the development of architectural solutions for IT operational solutions, throughout service/product life cycles. Ensure that services are provided in accordance with agreed SLA/OLAs and delivered within agreed budgets. Responsible for KPI reporting and executing performance management within the post holders sphere of responsibility. Participate in the organisational out of hours on More ❯
are recorded accurately, and that via utilisation of the knowledge base appropriate resources are applied, and will be responsible for handling requests throughout the incident management lifecycle within agreed SLA & KPI timescales. Escalation and liaison with other service providers for incidents requiring specialist help. Understanding and utilising remote support and management tools to assist in ongoing management and resolution of More ❯
input (25–50% of the role) using spreadsheets Consolidate consignments for distribution Box/unbox IT equipment and support pallet movement Communicate progress and delays proactively Work to meet SLA targets and productivity goals What We're Looking For ? Strong written and verbal communication skills ? Background in IT or technical support ? Data input experience with excellent attention to detail ? Flexible More ❯
of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and ServiceLevelAgreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue tracking, and Windows operating More ❯
a cross-site role. Basildon HospitalBroomfield HospitalSouthend Hospital Main duties of the job Fully understand and advocate the use of ITIL principles Service Catalogue Management, and ServiceLevelAgreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue tracking, and Windows operating More ❯
You will be a mobile engineer travelling between both Trust sites resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within an IT … with standard operational procedures and agreed performance criteria. A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations and contractual KPIs with both on-site and remote support methods. This role will be continually making decisions about technical escalations More ❯
of schedule the worker need to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement/Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to … demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of I.T componentry. Accuracy and attention to detail. IND/LET More ❯
