Your new company An award-winning audio and visual company. Your new role About the RoleWe're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional … service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment.Key Responsibilities CustomerService Champion: Act as the … primary point of contact for clients, managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring More ❯
IT services, including satellite sites within the community. Being the first point of contact in D&HI for all staff across the organisation in the provision of an IT Service Desk. You should have proven experience in a Service Desk/phone support environment within a large organisation and able to troubleshoot and resolve various IT related issues … ensuring user calls are effectively documented, resolved to agreed standards and maintaining customer satisfaction levels. Deliver an efficient, friendly, effective and professional first line call logging/problem solving service. Main duties of the job The IT Service Desk manages more than 10,000 PCs & laptops spread over more than 50 locations in Cardiff and the Vale of … desirable for this post; English and/or Welsh speakers are equally welcome to apply. This post is fixed term for 9 months to meet the needs of the service About us Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. More ❯
a team environment, possessing excellent communication and organisation skills. Experience in the delivery of digital technologies is desirable but not essential. Due to the geography and spread of our service portfolio, you will be required to be flexible and be able to travel to various sites across Wales at least 3 times per week; this may on occasion, require … a broad range of Primary Care Stakeholders Coach and mentor Primary Care Stakeholders in adopting new digital technologies Build relationships with Primary Care Stakeholders to effectively manage their digital service needs Monitor service requests and act as an escalation point for Primary Care Stakeholder issues, liaising with DHCW, Health Boards and Suppliers, as necessary. Establish and maintain effective … available to them maintaining effective two way written and verbal communication the implementation of national or local initiatives. providing feedback on new processes and procedures to support changes to service implementation, ensuring continuous service improvements to Primary Care Stakeholders. the preparation and drafting of routine and ad-hoc reports maximising the use of technology to improve performance and More ❯
