2 of 2 Temporary Service Delivery Jobs in Wales

in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managingand processing … duties of the job To resolve incidents/faults and user support issues to the satisfaction of the end user. To respond to user queries ina timelyandaccuratemannerin accordance withagreed service levels. To resolve problems from first principles andpast experience. Gain a sufficient level of knowledge of the nominated systemsin order torespond to user queries by shadowingappropriate teammembers. Maintain and … develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first line support activities andassistin the development of amended working instructions and procedures asappropriate. About us Digital Health and Care Wales (DHCW) is part of the NHS More ❯

excellent communicator (presenting and authoring) to wide audiences. Have an appreciation of finances within a technical environment. Passionate follower of the ITIL framework, to support policies and processes for service build and delivery. Adapted at negotiating and relationship building with a variety of stakeholders. Main duties of the job Responsible for managing the implementation, operation, monitoring, support, maintenance, and … ongoing service improvement and optimisation for the infrastructure cloud team. Responsible for providing advice and expertise relating to risk, quality, policies, procedures, and standards for operational infrastructure relating to cloud services. Responsible for the management, spend of budget allocation, including suggested optimisations to improve financial outlook, without impacting service resilience or security About us Digital Health and Care … national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services More ❯