3 of 3 Temporary Service Delivery Jobs in West Lothian

the investment in existing systems and technology is exploited to its full potential and is capable of providing timely and accurate business intelligence Report SLAs and KPIs for ICT service delivery, including monitoring of third-party service level agreements When required liaise with external IT providers, which includes but is not limited to: managed service contracts More ❯

your skills will shine! Responsibilities: Collaborate with users to configure and develop business information systems, ensuring alignment with organisational needs. Monitor and report on SLAs and KPIs for ICT service delivery, keeping a close eye on third-party agreements. Engage with external IT providers for managed service contracts, hardware maintenance, finance systems, and more! maximise up-time … with current business priorities, documenting procedures and providing support as needed. Key Requirements: Strong understanding of IT infrastructure and systems. Experience with business intelligence tools and reporting. Familiarity with service level agreements (SLAs) and key performance indicators (KPIs). Ability to manage hardware maintenance and IT project support. Knowledge of finance, time & attendance, and HR systems. Proficiency in email More ❯

procedures and processes for continuity and efficiency Providing cover for the current IT role holder as needed Liaising with internal teams and external IT providers to ensure continuity and service quality Reporting and monitoring SLA and KPI performance for ICT service delivery Maintaining an IT asset map and register Assisting with IT policy updates and ensuring legal … Essential Skills: Strong experience in IT systems support or similar roles Excellent documentation and communication skills Ability to manage multiple priorities within tight deadlines Confident liaising with stakeholders and service providers Strong understanding of business IT infrastructure and service delivery Desirable Experience: Previous experience in project-based IT work or contract roles Familiarity with service agreements More ❯