2 of 2 Temporary Inclusion and Diversity Jobs in the West Midlands

Job summary Hall Green Health is a large Practice located on Stratford Rd. We are are currently seeking to recruit an Interim IT and Data Support Officer. The ideal candidate will have previous experience of working in a GP Practice and will also possess knowledge and experience in the following areas: IT - Have a good working knowledge of the systems … used within the practice, e.g. Office365, EMIS, Docman. - Maintain a high level of computer literacy. - Support staff with IT issues e.g Password issues, Hardware and Software issues. - Escalate technical issues appropriately to the relevant supplier/support. - Ensure that the issues raised are closed effectively. - Ensure that staff have the right access to the practice systems, including setting up access … for new staff and removing access for leavers. - Support the Operational Manager in the development of processes using digital tools to ensure safety and efficiency. Main duties of the job The candidate will also have experience in the following areas: - Understand how to access the data contained within the various systems used at the practice. - Support ongoing audits within the More ❯

day per week, the rest will be remote working. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing … to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Min 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role Professional and polite telephone manner Proven customer … service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and problem-solving skills ServiceNow - desirable Desirable: Some Datacentre/Cloud deployment experience We are TXP. We help businesses and organisations move forward, at pace and at scale. We believe in the transformative power of combining technology and people. By providing consulting expertise, development More ❯