2 of 2 Temporary NVQ Level 3 Jobs in the West Midlands

day-to-day operations of the helpdesk, ensuring that all enquiries received via telephone, email, and the helpdesk system are handled efficiently, professionally, and in line with service level agreements.You will be responsible for allocating incoming requests, monitoring team performance, and ensuring timely resolution or escalation of issues. You'll play a key role in promoting the helpdesk … succeed To be successful in this role, you will bring strong leadership and team management experience, ideally gained within a helpdesk or customer service environment. You should hold an NVQ Level 3 or equivalent qualification and have proven experience in helpdesk operations, preferably within facilities or IT. Familiarity with MRI software or similar helpdesk platforms More ❯

and shared with team managers and the senior leadership team to support a culture of recognition and continuous improvement. What you'll need to succeed Good general education and NVQ Level 3 or equivalent. Experience in a helpdesk admin role, ideally in facilities. Proven ability to work effectively in a team. Used MRI software or More ❯