Temporary 1st Line Support Jobs in Yorkshire

1 of 1 Temporary 1st Line Support Jobs in Yorkshire

1st Line Support - CONTRACT - 6 Weeks - Rotherham

Rotherham, South Yorkshire, England, United Kingdom
Reed
1st Line IT Helpdesk Team Leader Job Type: Contract - 6 weeks - INSIDE IR35 Location: Rotherham Salary: competitive We are seeking a 1st Line IT Helpdesk Team Leader to lead our frontline IT-Helpdesk team. This role is crucial for managing service requests and incidents, promoting excellent customer service, and maintaining high technical support standards. Day-to-day Responsibilities: Lead the 1st Line Support Helpdesk, ensuring efficient and professional management of all contacts. Act as the primary point of contact for customer escalations and relationship management with staff, students, and external clients. Drive continuous improvement of the 1st Line support capabilities and … issues. Update the Staff Portal in real-time for major service impacts and compile high-quality reports. Required Skills & Qualifications: Proven leadership experience in an IT helpdesk or support team. Strong problem-solving, analytical, and communication skills. Experience with ITSM tools and CRM systems. Commitment to high-level customer service. More ❯
Employment Type: Temporary
Salary: £200 - £280 per day
Posted:
1st Line Support
Yorkshire
10th Percentile
£23,500
25th Percentile
£25,000
Median
£27,500
75th Percentile
£32,875
90th Percentile
£33,750