South Western Ambulance Service NHS Foundation Trust
ready, robust, and aligned with organisational needs. The post holder will: Build and maintain strong relationships across teams, partners, and suppliers to support onboarding. Collaborate on service outcomes, readiness criteria, and Service Catalogue entries. Work with project teams and service owners to capture and deliver service design documents, handovers, and support models. Coordinate and validate service documentation, support materials … known errors, and FAQs. Support and validate Service AcceptanceCriteria before go-live. Review change requests and liaise with CAB to assess, test, and approve transition-related changes. Facilitate project-to-support team handovers and ensure operational readiness. Evaluate third parties involved in transitions and assist in performance reviews. Support CSIP by identifying service transition improvement opportunities. Define … is indicative pending job evaluation Main duties of the job Support planning, coordination, and execution of IT service transitions, minimising disruption to live operations. Ensure operational readiness by validating acceptancecriteria, training, documentation, and support arrangements. Collaborate with PMs, Service Owners, and Tech Teams to agree on transition plans, milestones, and risks. Contribute to accurate Service Catalogue and More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom
Morgan Philips Specialist Recruitment
across both organisations. Conduct gap analysis and assess the impact of business change resulting from the acquisition. Elicit and translate business needs into clear functional specifications, user stories, and acceptance criteria. Collaborate with technical teams and partners to ensure solutions meet business requirements and deliver a seamless user experience. Support integration planning across systems, data, and operations Facilitate workshops More ❯
discovery with process owners; agree scope, outcomes and success measures; map AS-IS/TO-BE and identify simplification opportunities. Elicit and document requirements (user stories/use cases, acceptancecriteria); maintain traceability into testing and release. Shape a value-based roadmap and backlog (configuration vs. enhancement vs. process change) with clear options and impacts. Delivery & Change Enablement … maintain interface contracts and runbooks. Controls, Risk & Compliance Embed SoD, Joiner-Mover-Leaver and GDPR controls; maintain audit-ready evidence. Coordinate with Information Risk Management and Architecture on risk acceptance and remediation. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs, Service Level Agreements, KPIs and Service More ❯
discovery with process owners; agree scope, outcomes and success measures; map AS-IS/TO-BE and identify simplification opportunities. Elicit and document requirements (user stories/use cases, acceptancecriteria); maintain traceability into testing and release. Shape a value-based roadmap and backlog (configuration vs. enhancement vs. process change) with clear options and impacts. Delivery & Change Enablement … maintain interface contracts and runbooks. Controls, Risk & Compliance Embed SoD, Joiner-Mover-Leaver and GDPR controls; maintain audit-ready evidence. Coordinate with Information Risk Management and Architecture on risk acceptance and remediation. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs, Service Level Agreements, KPIs and Service More ❯
Responsibilities Discovery & Business Analysis Run discovery with Operations/Finance; agree scope and outcomes; map AS-IS/TO-BE for allocation, reconciliation and reporting processes. Capture requirements and acceptancecriteria; maintain traceability through testing and release; document functional options and impacts. Plan around month/quarter-end calendars to minimise risk to close activities. Delivery & Close Calendars … supportable by operations. Regulatory, JV & Audit Design controls and documentation to meet regulatory and Joint Venture reporting expectations; maintain audit-ready evidence. Coordinate with IRM/Architecture on risk acceptance and remediation; manage data retention and evidence trails. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs More ❯
Responsibilities Discovery & Business Analysis Run discovery with Operations/Finance; agree scope and outcomes; map AS-IS/TO-BE for allocation, reconciliation and reporting processes. Capture requirements and acceptancecriteria; maintain traceability through testing and release; document functional options and impacts. Plan around month/quarter-end calendars to minimise risk to close activities. Delivery & Close Calendars … supportable by operations. Regulatory, JV & Audit Design controls and documentation to meet regulatory and Joint Venture reporting expectations; maintain audit-ready evidence. Coordinate with IRM/Architecture on risk acceptance and remediation; manage data retention and evidence trails. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs More ❯
City of London, London, United Kingdom Hybrid / WFH Options
83zero Ltd
and develop solutions to optimise payment flows, reduce costs, and enhance the customer experience. What you'll do Break down large features into smaller, manageable user stories with clear acceptance criteria. Ensure user acceptance by collaborating with stakeholders, defining measurable outcomes, and ensuring clear communication. Document and ensure non-functional requirements (e.g., performance, security, scalability) are captured. Create … sprint planning, reviews, and retrospectives. Clarify requirements to the development team, manage defects, and validate fixes. Handle discovery work or spikes where needed to explore unknowns. Assist with user acceptance testing (UAT) by scenario development, scripting, coordination. Help users understand the new features and identify any remaining issues. What you'll bring Experience in understanding card payment processes, including … using diagrams, flowcharts, or other tools. Ability to build relationships, collaborate effectively with product and technical teams across multiple squads. Experience working with Product Owners to prioritise and define acceptance criteria. Ability to lead discussions, facilitate meetings, and guide stakeholders to consensus. Experience thriving in fast-paced, cross-functional team environments. A proactive mindset with strong analytical skills. Familiarity More ❯