Audio-Visual hardware, software or services · Incident Management/Request Fulfilment · Experience of working in a customer focused IT environment · Microsoft Certified qualification/ITIL foundation · Proficient user in a range of Microsoft packages · Ticketing system experience · Intune/Win 10-11 · MS Azure desirable · ITIL desirable If you feel more »
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
certification. CESG Certified Professional (CCP) Senior IA Architect Experience of working in an agile environment and experience with agile methodologies such as Scrum, Kanban. ITIL Certification. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered more »
knowledge and expertise in IT infrastructure; Specialist knowledge of server infrastructure, network architecture, telecommunications; Thorough knowledge of structured IT Service Management methodology (such as ITIL) Experience Essential Understanding of Information Security at an academic level and or practical experience of informationtechnology support Experience of the use of IT security more »
dealing with staff performance and disciplinary issues. Qualifications Essential Masters degree or equivalent experience Prince 2 Practitioner qualification Evidence of continued professional development Desirable ITIL foundation qualification MSP Practitioner qualification Process re-engineering Other Criteria Essential Proven ability to drive projects and initiatives from conception through implementation while improving processes more »
issues through to resolution. Skills needed for this role: Having strong experience in Networking, Cisco, Juniper Good to have CCNA and good understanding of ITIL process. Provide attention to detail with right first-time attitude. Experience working in a customer facing environment. Please send your CV to (url removed) to more »
critical deadlines when under pressure and effectively prioritise workload. Desirable Qualification in: Managing Successful Programmes (MSP)/Change Management/LEAN/AGILE/ITIL Experience Essential Proven experience in supplier management and contract negotiation, gained in a senior role. Demonstrable experience in a senior management role in a complex more »
detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge Focus on personal growth & development Project People is acting as an Employment Business in relation to this vacancy. more »
detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge *** You will be required to go through a national security clearance process for this role before you can more »
Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Reed Technology
focussed attitude with positive approach Excellent telephone manner, listening and empathy skills Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP more »
NHS Arden and Greater East Midlands Commissioning Support Unit
and implementing internal processes and procedures. Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales Desirable ITIL trained Demonstrated experience in a Healthcare environment Comprehensive knowledge of change management techniques and tools Disclosure and Barring Service Check This post is subject to more »
NHS Arden and Greater East Midlands Commissioning Support Unit
operate and manage within Service Level Agreements/Operational Level Agreement standards expected by customers for the Service Desk function and deliver against the ITIL Framework. The Operational Service Desk manager will aim to: Foster a culture of continuous improvement by reviewing service performance, soliciting feedback from stakeholders, and identifying … and implementing internal processes and procedures. Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales Desirable ITIL trained Demonstrated experience in a Healthcare environment Comprehensive knowledge of change management techniques and tools Disclosure and Barring Service Check This post is subject to more »
Specification Qualifications Essential Degree or equivalent experience in an IT-based subject which incorporates elements of practical hardware and software support or service delivery. ITIL Service Management certification. Desirable Certification/accreditation in specific IT products or technologies, such as MS Office. Experience Essential Experience of managing an IT Service more »
service Person Specification Qualifications Essential Educated to Degree level or equivalent experience Microsoft Certified Professional Desirable PRINCE Practitioner Awareness of NHS clinical information systems ITIL Service Level Management certification or equivalent experience Skills Essential Experience of team management Able to analyse information from a range of sources Ability to follow more »
transform encoded healthcare data. Champion and lead by example the Group values and behaviours throughout your role. Promote and utilise InformationTechnologyInfrastructureLibrary (ITIL) best practices throughout your role. In conjunction with relevant stakeholders identify, mitigate and manage any clinical risks associated with the integration and use of classifications more »
ensuring that their needs regarding Service Support and transitions are fully considered in the delivery of new Service Go-Lives. Person Specification Qualifications Essential ITIL Certificate or equivalent Educated to Masters level (or equivalent experience in service management provision Desirable Technical IT Degree qualification IT certification (MCSE, CCNE, CNA) PRINCE … experience of providing Application, Software, Hardware support Extensive experience of working within defined Service Level Agreements & Service Level Targets High level of understanding of ITIL processes and Service Management best practice framework Experience of analysing complex facts and situations, and deriving options for solving problems in a structured manner. Desirable more »
the ICT Service Desk via their manager. The post holder will identify and take a lead for Unified Communications Problem Management in line with ITIL principles. Change Management The post holder will be responsible for ensuring that all Unified Communications changes are processed through the departments change management process. Risk more »
Programmes ECDL Experience Essential Significant experience at senior management level managing complex and large-scale IT projects in a heath care environment. Understanding of ITIL best practice. Proven experience of staff management Experience of Budget management - large scale capital projects NHS Systems knowledge Acute and Community Health Setting Experience Desirable more »
Specification Educations, Training and Qualifications Essential Educated to degree education or equivalent level or equivalent experience Evidence of continuous personal and professional development Desirable ITIL Certification or relevant experience or working in an ITIL environment Evidence of experience or qualification in one or more of the following SQL/SQL more »
and Modernisation agenda. Knowledge of the NHS National Programme for IT. A good understanding of business process re-engineering principles. Prince 2 Practitioner qualification. ITIL foundation qualification Person Specification Skills & Behaviours Essential Can work autonomously to achieve agreed objectives without reference to a manager. Excellent problem solving skills. Capable of … for the structured acceptance testing of application software Qualifications Essential Prince 2 foundation qualification. Professional or degree level qualification Desirable Prince 2 Practitioner qualification. ITIL foundation qualification ECDL Other Criteria Essential Has a thorough appreciation of the opportunities that new technology creates. Good working knowledge of Microsoft desktop suite. Highly more »
Job summary To provide first and second line support to service users to IT InformationLibrary (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and progressing … a sufficient level of knowledge of the nominated systems in order to respond to user queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand … Trac Person Specification Qualifications and/or Knowledge Essential Educated to A-level, diploma or equivalent experience Commitment to continuing professional development for self ITIL Foundation Certificate or demonstrable equivalent experience Good understanding of IT infrastructure at a technical level Knowledge and understanding of NHS working environment Desirable Knowledge of more »
area Evidence of continued professional development Educated to degree level or equivalent or significant experience of working at a similar level in specialist area ITIL Foundation Certification CompTia A+ Desirable Educated to degree level or equivalent or significant experience of working at a similar level in specialist area ITIL Foundation more »
download at any time. Person Specification Education Essential Post Graduate Degree with Qualification/Accreditation in an IT specialism or equivalent relevant technical experience ITIL V3 Foundation qualification Desirable Additional ITIL Qualifications Experience Essential Experience as a Desktop Engineer similar function Experience in effectively supporting a large scale, complex IT more »
the vacancy. Person Specification Training & Qualifications Essential Recognised qualification in training or equivalent experience Achieved an IT computer qualification (ECDL or equivalent). Desirable ITIL Service Management foundation level PRINCE 2 foundation level or equivalent Trained in most NUH IT systems with the ability to demonstrate or extensive experience of more »
Essential Achieved an IT computer qualification (ECDL or equivalent). English and maths GCSE (or equivalent) Desirable Degree (or equivalent) in training. Awareness of ITIL Service Management methodology. Experience Essential Experience of 'one to one' and/or Group training delivery. Provision of a support service to end customers. Advanced more »
NHS Arden and Greater East Midlands Commissioning Support Unit
to reach quick resolution, conducting post incident reviews. Person Specification Qualifications & Experience Essential Degree qualification in a relevant subject area or have equivalent experience ITIL Foundation V3 or V4, or equivalent experience. Demonstrate previous management experience Desirable ITIL Practitioner qualification or equivalent experience Knowledge & Experience Essential Knowledge of working in … a Service Management environment Knowledge of the ITIL framework and how this is applied Knowledge of using Service Management toolsets to support and enhance processes and procedures Desirable Knowledge of how the wider NHS and associated NHS organisations collaborate Skills Essential Problem Management and Major Incident Management skills Excellent customer more »