Specification Qualifications Essential Degree or equivalent experience in an IT-based subject which incorporates elements of practical hardware and software support or service delivery. ITIL Service Management certification. Desirable Certification/accreditation in specific IT products or technologies, such as MS Office. Experience Essential Experience of managing an IT Service more »
Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Reed Technology
focussed attitude with positive approach Excellent telephone manner, listening and empathy skills Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP more »
concise and accurate call logging, documentation, and email correspondence Able to work well as part of a team or independently Desirable skills/qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification more »
Essential Achieved an IT computer qualification (ECDL or equivalent). English and maths GCSE (or equivalent) Desirable Degree (or equivalent) in training. Awareness of ITIL Service Management methodology. Experience Essential Experience of 'one to one' and/or Group training delivery. Provision of a support service to end customers. Advanced more »
Security Controls Ivanti Device and Application Control Avecto Defendpoint Desirable Skills and Qualifications: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP/MCSE more »
the ICT Service Desk via their manager. The post holder will identify and take a lead for Unified Communications Problem Management in line with ITIL principles. Change Management The post holder will be responsible for ensuring that all Unified Communications changes are processed through the departments change management process. Risk more »
critical deadlines when under pressure and effectively prioritise workload. Desirable Qualification in: Managing Successful Programmes (MSP)/Change Management/LEAN/AGILE/ITIL Experience Essential Proven experience in supplier management and contract negotiation, gained in a senior role. Demonstrable experience in a senior management role in a complex more »
download at any time. Person Specification Education Essential Post Graduate Degree with Qualification/Accreditation in an IT specialism or equivalent relevant technical experience ITILV3 Foundation qualification Desirable Additional ITIL Qualifications Experience Essential Experience as a Desktop Engineer similar function Experience in effectively supporting a large scale, complex IT more »
the vacancy. Person Specification Training & Qualifications Essential Recognised qualification in training or equivalent experience Achieved an IT computer qualification (ECDL or equivalent). Desirable ITIL Service Management foundation level PRINCE 2 foundation level or equivalent Trained in most NUH IT systems with the ability to demonstrate or extensive experience of more »
or bespoke applications Awareness of Information Governance policies and obligations, including Data Protection Act and an understanding of patient data confidentiality Desirable Exposure to ITIL Practices Experience of working with clinical teams Previous experience of working in a Service/Helpdesk environment providing support to staff Skills, abilities and knowledge more »
Programmes ECDL Experience Essential Significant experience at senior management level managing complex and large-scale IT projects in a heath care environment. Understanding of ITIL best practice. Proven experience of staff management Experience of Budget management - large scale capital projects NHS Systems knowledge Acute and Community Health Setting Experience Desirable more »
Specification Educations, Training and Qualifications Essential Educated to degree education or equivalent level or equivalent experience Evidence of continuous personal and professional development Desirable ITIL Certification or relevant experience or working in an ITIL environment Evidence of experience or qualification in one or more of the following SQL/SQL more »
service Person Specification Qualifications Essential Educated to Degree level or equivalent experience Microsoft Certified Professional Desirable PRINCE Practitioner Awareness of NHS clinical information systems ITIL Service Level Management certification or equivalent experience Skills Essential Experience of team management Able to analyse information from a range of sources Ability to follow more »
NHS Arden and Greater East Midlands Commissioning Support Unit
and implementing internal processes and procedures. Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales Desirable ITIL trained Demonstrated experience in a Healthcare environment Comprehensive knowledge of change management techniques and tools Disclosure and Barring Service Check This post is subject to more »
transform encoded healthcare data. Champion and lead by example the Group values and behaviours throughout your role. Promote and utilise InformationTechnologyInfrastructureLibrary (ITIL) best practices throughout your role. In conjunction with relevant stakeholders identify, mitigate and manage any clinical risks associated with the integration and use of classifications more »
issues through to resolution. Skills needed for this role: Having strong experience in Networking, Cisco, Juniper Good to have CCNA and good understanding of ITIL process. Provide attention to detail with right first-time attitude. Experience working in a customer facing environment. Please send your CV to (url removed) to more »
detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge *** You will be required to go through a national security clearance process for this role before you can more »
detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. Project People is acting as an Employment Business in relation to this vacancy. more »
detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge Focus on personal growth & development Project People is acting as an Employment Business in relation to this vacancy. more »
NHS Arden and Greater East Midlands Commissioning Support Unit
to reach quick resolution, conducting post incident reviews. Person Specification Qualifications & Experience Essential Degree qualification in a relevant subject area or have equivalent experience ITIL Foundation V3 or V4, or equivalent experience. Demonstrate previous management experience Desirable ITIL Practitioner qualification or equivalent experience Knowledge & Experience Essential Knowledge of working in … a Service Management environment Knowledge of the ITIL framework and how this is applied Knowledge of using Service Management toolsets to support and enhance processes and procedures Desirable Knowledge of how the wider NHS and associated NHS organisations collaborate Skills Essential Problem Management and Major Incident Management skills Excellent customer more »
MK42, Bedford, Bedfordshire, United Kingdom Hybrid / WFH Options
Belmont Recruitment
Belmont Recruitment are recruiting for an Infrastructure Operations Engineer to work with Bedford Borough Council . This Is a contract post for a minimum of 3 to 6 months with the view to extend. You will be required to work more »
and Modernisation agenda. Knowledge of the NHS National Programme for IT. A good understanding of business process re-engineering principles. Prince 2 Practitioner qualification. ITIL foundation qualification Person Specification Skills & Behaviours Essential Can work autonomously to achieve agreed objectives without reference to a manager. Excellent problem solving skills. Capable of … for the structured acceptance testing of application software Qualifications Essential Prince 2 foundation qualification. Professional or degree level qualification Desirable Prince 2 Practitioner qualification. ITIL foundation qualification ECDL Other Criteria Essential Has a thorough appreciation of the opportunities that new technology creates. Good working knowledge of Microsoft desktop suite. Highly more »
Lancashire Teaching Hospitals NHS Foundation Trust
in an IT or related subject or equivalent experience International Software Testing Qualifications Board (ISTQB) foundation level certification, or equivalent qualification or experience Desirable ITIL Qualification Agile Qualification Microsoft Qualifications Certified Blue Prism Developer Qualification Knowledge and Experience Essential Proven experience of working with Blue Prism Cloud technology to deliver … of NHS processes, systems and workflows. Experience of Data Science. Knowledge and experience of Information Governance, Data Protection/Security and GDPR. Knowledge of ITIL, especially Software Configuration Management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such more »
Job summary To provide first and second line support to service users to IT InformationLibrary (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and progressing … a sufficient level of knowledge of the nominated systems in order to respond to user queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand … Trac Person Specification Qualifications and/or Knowledge Essential Educated to A-level, diploma or equivalent experience Commitment to continuing professional development for self ITIL Foundation Certificate or demonstrable equivalent experience Good understanding of IT infrastructure at a technical level Knowledge and understanding of NHS working environment Desirable Knowledge of more »
Audio-Visual hardware, software or services · Incident Management/Request Fulfilment · Experience of working in a customer focused IT environment · Microsoft Certified qualification/ITIL foundation · Proficient user in a range of Microsoft packages · Ticketing system experience · Intune/Win 10-11 · MS Azure desirable · ITIL desirable If you feel more »
