line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL … practices Knowledge of O365, Windows, SharePoint, and client-facing platforms More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Nextech Group Limited
pathway: Python fundamentals, data handling, basic ML/AI concepts, model lifecycle, responsible AI; familiarity with Intel AI tools an advantage. Digital Support/IT Support: Windows/macOS, O365/M365, ticketing, troubleshooting, networking basics, hardware/peripherals, customer service. Data: Excel, SQL, Python (Pandas), data cleaning, visualisation, basic analytics; Power BI/Tableau a plus. Confident online facilitator More ❯
Cambridge, Cambridgeshire, England, United Kingdom
The One Group
the team. We are looking for someone to start within the next 2 weeks. This is a windows support role, so are looking for candidates with experience supporting Office365, Active Directory and providing desktop support to the end users. This is not an entry level role, and we are looking for someone with 3+ years IT experience. … new starter process Get involved with IT projects, such as office moves, process improvement and infrastructure improvements Requirements: Comfortable creating accounts/resetting passwords using Active Directory Supporting Office365 3+ years IT Support experience, either from a internal support role Within a reasonable commutable distance of South Cambridge Happy to be in the office 5 days per More ❯
for junior technicians. Install, configure, and maintain desktops, laptops, mobile devices, printers, and other peripherals. Manage user accounts, permissions, and security settings across various platforms (e.g., Active Directory, Office365, Google Workspace). Monitor and maintain network infrastructure, including switches, routers, wireless access points, and cabling. Support the deployment and management of cloud-based services and applications. Ensure … experience in a similar IT support or technician role. Strong knowledge of Windows and Mac operating systems, networking, and cloud platforms. Experience with Active Directory, Group Policy, and Office365 administration. Excellent troubleshooting and problem-solving skills. Have a full and clear Enhanced DBS More ❯