2 of 2 Part-Time Cloud Native Jobs in Avon

Service Management team runs them day to day: coordinating major incidents, running change approval, leading problem investigations, and keeping configuration data accurate. Cloud Operations, Application Support, and the engineering teams run and support the services themselves. The job is making that split work in practice across heritage, cloud-native and SaaS platforms. What you'll be doing The Service Management team. Its capability, performance, and resilience, so the practice holds up reliably. Fit-for-purpose ITSM processes. Incident, Problem, Change and Release, Knowledge, and Service Asset and Configuration Management work as designed, apply the same ...

Management Lead and their team is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective engagement with Risk … business-facing coordination and communications during Major Incidents and ensuring post-incident learning is embedded Ensure consistent application of service management processes across heritage, cloud-native and SaaS platforms Drive effective Problem Management, reducing repeat incidents and operational risk Oversee Service Asset & Configuration Management, ensuring accurate configuration data ...