2 of 2 Part-Time Cloud Native Jobs in Avon

Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective engagement with Risk … business-facing coordination and communications during Major Incidents and ensuring post-incident learning is embedded Ensure consistent application of service management processes across heritage, cloud-native and SaaS platforms Drive effective Problem Management, reducing repeat incidents and operational risk Oversee Service Asset & Configuration Management, ensuring accurate configuration data ...

running of IT services across HL's technology estate. The role ensures clear ownership of service performance, consistent operational practices across heritage and cloud native platforms, and effective coordination with engineering teams to deliver stable, resilient and scalable services. What you will be doing Lead and manage … Demonstrable track record of managing large, multi-disciplinary operational teams and delivering measurable service outcomes Proven experience operating across hybrid technology estates (heritage and cloud-native platforms) Strong working knowledge of ITIL/IT Service Management practices and their practical application Demonstrated experience leading Major Incident Management, including ...