IT Service Operations Senior Manager
- Hiring Organisation
- Hargreaves Lansdown
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent, Part Time, Work From Home
Leads the IT Service Operations function, accountable for the reliable, secure and efficient day to day running of IT services across HL's technology estate. The role ensures clear ownership of service performance, consistent operational practices across heritage and cloud native platforms, and effective coordination … Service Operations, setting clear priorities, standards and performance expectations across all teams Own end-to-end service stability, availability and operational performance, ensuring services meet agreed SLAs and business expectations Provide senior leadership during Major Incidents, acting as escalation point and ensuring effective cross-team coordination and communication Ensure ...