Senior Service Delivery Manager
- Hiring Organisation
- Hackajob Ltd
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent, Part Time, Work From Home
- Salary
- £65,000
client conversations and clearly articulate remediation plans in a way that is reassuring Solution focussed and outcome driven. Service operations Implement incident and problem management processes using best practice such as ITIL or Agile Service Management. Coordinate and manage the resolution of major incidents and subsequent root cause analyses. … Champion governance, risk and engagement processes and be responsible for others following the processes. Manage change using robust change management processes that prevent scope creep. Ability to manage workflows with popular ticket management tools such as ServiceNow, Jira Service Desk, Zendesk etc. Create, run and report ...