2 of 2 Part-Time Continuous Improvement Jobs in Birmingham

say to local people through democratically accountable bodies like WMRE and WMCA. This is a vital role for WMRE as you will be at the heart of helping drive continuous improvement by equipping the organisation with the facts and figures required to enhance the customer experience. Not only will you be analysing complex information and presenting it … to obtain, analyse and report on rail network reliability, punctuality and customer service delivery. Work with train companies and Network Rail to design and implement a collaborative performance improvement approach. Represent rail at Transport for West Midlands multi-modal operational forums. Act as the focal point for train service performance and customer service delivery within the WMRE team … Lead and deliver performance improvement projects in partnership with the rail industry. Maintain the integrity of the rail performance and customer delivery data held by WMRE and TfWM. Represent WMRE/TfWM at the West Midlands Grand Railway Collaboration Performance Taskforce Whats essential Self-motivated with an ability to work flexibly. An in-depth knowledge of railway operations More ❯

with the Product Owner/Manager and development teams to create user stories ready for development. Identify and analyse problems and issues that may affect the successful delivery and continuous improvement of their digital services. Demonstrate leadership by providing guidance to staff to support the delivery of objectives. Select and use tools and methods to establish, clarify More ❯