Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Motability Operations
clear, testable acceptance criteria, aligned to desired outcomes Balance tactical delivery (e.g. cable mat journeys, install funding tools) with strategic enablers (e.g. local authority integration, payment model pilots) Customer & StakeholderEngagement Act as the voice of the customer in all squad activity; ensure accessibility and inclusion are embedded from day one Lead on customer research touchpoints with Innovation … not just delivery, but shaping direction. Familiarity with Agile methodologies and backlog management (e.g. user stories, prioritisation frameworks). Evidence of customer-centred mindset, including accessibility and inclusion. Strong stakeholder management skills, with comfort engaging across technical, commercial, and operational groups. Desirable criteria Experience in EV charging infrastructure OR housing/energy services or local government Understanding of inclusive … design principles and assistive technology Familiarity with data tools (e.g. Snowflake) or customer engagement platforms (e.g. Salesforce) Benefits Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their More ❯
Employment Type: Permanent, Part Time, Work From Home
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Motability Operations
that reflect the lived experience of disabled EV users Guide delivery on initiatives such as CPO data integrations, site accessibility reviews, and app enhancements in collaboration with Electroverse Customer & StakeholderEngagement Collaborate with CPOs (Charge Point Operators) to develop scalable and reliable data-sharing models Partner with advocacy groups (e.g. Disabled Motoring UK) and research teams to co … outcomes Act as point of escalation for accessibility or regulatory issues within the public charging space Measurement & Continuous Improvement Track KPIs including usage of public charging, customer satisfaction, app engagement, and accessibility coverage Drive improvements based on data gathered from site visits, customer feedback, and partner performance Maintain focus on delivering the most impactful charging experience improvements for those … of accessibility standards OR inclusive design/UX. Evidence of customer-first thinking, particularly in service equity and inclusion. Skilled in prioritisation and communication, balancing delivery, customer needs, and stakeholder expectations. Desirable criteria: Experience with EV roaming platforms OR CPO APIs (e.g. Electroverse). Knowledge of public sector accessibility regulations or consumer rights in transport Comfort navigating legal and More ❯
Employment Type: Permanent, Part Time, Work From Home
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown
Comfortable operating independently on smaller projects Experience working in agile, cross-functional teams with product and design leaders Strong organisational skills, with attention to detail and research rigor Emerging stakeholderengagement and storytelling abilities Good interpersonal and communication skills Familiar with tools such as Figma, Dovetail, UserTesting, Optimal Workshop, Maze, Lookback, Qualtrics, Tableau, or similar Knowledge of accessibility More ❯