with SLAs and customer expectations Support problem investigations and contribute to root cause analysis Create and maintain support documentation and knowledgebase articles Deliver technical coaching to colleagues and ensure adherence to best practices and procedures Requirements: Active Security Clearance (Minimum SC) is essential Experience working in a 24/ More ❯
technical conversations, presenting and showcasing solution demos to pre-qualified customers needs Estimating project delivery efforts with local and regional counterparts and engineering teams Coaching and supporting internal teams and external partner s in understanding best practices and requirements around cybersecurity Collaborating with our key vendors, such as Microsoft, and More ❯
service delivery to the clients customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. Key Skills and Experiences Hold Live SC Clearance 1st Line Service Desk Analyst If you are available and More ❯
