Major Incident Problem & Service Improvement Manager - Milton Keynes
- Hiring Organisation
- Volkswagen Financial Services
- Location
- Conniburrow, Buckinghamshire, UK
- Employment Type
- Part-time
business and rapid restoration of our normal operating service. This is a highly responsive position with significant impact on our business through the management, control, governance and reporting of major incidents and problems reported by our UK support teams. What youll be doing: You'll take the lead during … major incidents and critical service issues, rapidly assessing situations, making informed decisions and driving resolution to minimise business impact. Matrix management of virtual resources to resolve major incidents (virtual teams are likely to include internal and external suppliers in different countries). Analysing trends, identifying root causes and turning ...