11 of 11 Part-Time Customer Experience Jobs in the Channel Islands

or Scunthorpe OVERVIEW Our Business Central Service Desk Analyst plays a crucial role as the frontline contact for technical and software support. This role is dedicated to delivering exceptional customer service by efficiently resolving technical issues as well as, giving customer advice and Guidance in the form of Team calls and Recorded or Live training sessions. By actively … engaging with customers and teams, the Service Desk Analyst enhances the overall customer experience while contributing to the organisations objectives. The role involves logging and managing helpdesk tickets, meeting service level agreements (SLAs) and KPIs, and collaborating with internal teams to resolve customer issues. Through continuous learning and adherence to compliance standards, the Service Desk Analyst ensures … high-quality service delivery and fosters a positive, customer-focused environment. Business Central Experience (Essential) Were looking for someone with a solid background in Microsoft Dynamics 365 Business Central. Youll be the go-to expert for all our customer queries, from simple How To type queries, through to more complex queries such as Data Investigation and Config More ❯

day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate and progress the ticket Effective … communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates and … requests. 3. Manage the D365 service updates when applicable. 4. Manage customer Business as Usual (BAU) releases when applicable. 5. Customer change requests Involved in completing functional design documentation and providing estimates to the customer for the requested work. 6. Project management for smaller projects (Under 50 days). 7. Timely and effective response to requests for More ❯

be self-motivated, methodical and have a keen eye for detail.You will be able to demonstrate a successful track record in Data Processing and have a passion for understanding customer problems. The mission is to ensure all customers receive the best customer experience and understand the true value of TruBlue for their business. Role You will be … system. Assist in the administration required to complete the processing schedule. Responding to and resolving all data queries that come through to the Catalogues Team via email and phone. Experience Essential Skills/Experience: Proficient in Microsoft Excel; High attention to detail; Ability to learn new systems efficiently; Ability to be self-driven and self-sufficient working remotely … Excellent written and verbal communication skills; Demonstrate experience in troubleshooting and problem-solving; Ability to work independently and as part of a team; Demonstrated strong customer relationship skills, an ability to engage with all levels; Strong time management skills; Strong analytical skills; General I.T. knowledge; At least 2 years experience in a similar role; Desired Skills/ More ❯

recognised as a Great Place to Work across multiple categories About the Role Were hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft … effectively to ensure timely resolutions Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base Ideal Skills & Experience Experience supporting Power Platform (Power Apps, Power Automate, Power BI) Exposure to Microsoft Dynamics 365 is a strong plus Strong troubleshooting and customer service skills Knowledge of More ❯

assignment rate to umbrella Fully remote 3-6 month initial Apply today to join a forward-thinking, tech-driven FTSE 100 organisation using data science and AI to enhance customer experience, optimise supply chains and drive sustainable growth. With 40% of sales from sustainable products, this is a company that combines scale, innovation and purpose. As a Machine … on reliability, optimisation and critical fixes, ideal if you excel at investigating and debugging complex data flows and ML issues in live production environments. Were looking for individuals with: Experience: Proven background as a Machine Learning Engineer. Technical Skills: Strong in SQL and Python (Pandas, Scikit-learn, Jupyter, Matplotlib). Data transformation & manipulation : experience with Airflow, DBT and … Kubeflow Cloud: Experience with GCP and Vertex AI (developing ML services). Expertise: Solid understanding of computer science fundamentals and time-series forecasting. Machine Learning: Strong grasp of ML and deep learning algorithms (e.g. Logistic Regression, Random Forest, XGBoost, BERT, LSTM, NLP, Transfer Learning). More ❯

Full Stack (Backend) Engineer who loves solving complex problems and building elegant, scalable systems that power real-world products. Youll have the freedom to make architectural decisions, improve developer experience, and shape the backbone of our platform. What Youll Do Design and build robust, production-grade backend systems Architect scalable infrastructure for job processing, analytics, and event tracking Develop … and maintain APIs and backend services Build internal tooling for authentication, rate limiting, and quota management Collaborate cross-functionally with product, design, and customer experience teams Optimize systems for performance, scalability, and security Write clean, maintainable, and efficient code Stay current with new technologies and bring fresh ideas to the table Tech Stack Languages: Python, TypeScript Infrastructure: AWS … ECS, SQS, Parameter Store), Docker, GitHub Actions Data: Postgres, Redis Monitoring: LogFire, Sentry CI/CD: GitHub Actions About You 4+ years of experience building backend systems in production environments Strong knowledge of database design, API architecture, and cloud infrastructure Hands-on experience with high-throughput systems and background job queues Passionate about clean code, strong abstractions, and More ❯

. Professional growth Our collaborative, international environment fosters professional growth and development, to ensure that all our people thrive. Were committed to transferring and sharing resources, knowledge, skills, and experience across our organisation, and our Global Mobility Programme provides the gateway to a whole world of opportunities. Make a difference We believe businesses have both an economic imperative and … enhance the product and efficiencies. Scheduling & communications Responsible for communicating the vision to the scrum team; this extends from authoring user stories and specs that deliver an outstanding user experience to maintaining a well-managed user story backlog and delivery process to maximise team velocity Ensure regular communication and scheduled meetings with individual firms to be appropriately advised, informed … and written Strong understanding of Agile/ITIL methodologies Proactive self-starter capable of managing multiple priorities in a face-paced environment Demonstrate expertise in product lifecycle, UX/CX design, analysis and understanding of the respective accessibility standards. Knowledge of Microsoft Operating Systems (e.g. Windows 7/8/10/11) Knowledge of MS Office productivity, communication & collaboration More ❯

digital team and play a key role in shaping end-to-end experiences across complex products and services. Youll work collaboratively with multidisciplinary teams to understand user needs, map customer journeys, and design seamless services that deliver measurable impact. Key Responsibilities Lead the design of end-to-end services, ensuring user needs are met across all touchpoints and channels … cross-functional teams Collaborate closely with Product Managers, UX/UI Designers, Developers, and Researchers to ensure consistency and alignment Identify opportunities for service improvement and innovation across existing customer experiences Define service design principles, frameworks, and standards to guide ongoing development Communicate design decisions clearly and persuasively to both technical and non-technical audiences Contribute to continuous improvement … of design processes and methodologies Skills & Experience Proven experience as a Service Designer or similar role in digital transformation, consultancy, or user-centred design environments Strong portfolio showcasing service design projects, from research through to implementation Proficient in creating service blueprints, journey maps, process flows, and experience prototypes Comfortable using tools such as Miro, Figma, Sketch, and More ❯

continue our exciting growth plans. Our aim is to take the service we offer to the next level, to push the boundaries of whats available, and to create great customer experiences consistent with our values. Does that sound like something youd like to be part of? The Role As an experienced Senior Automation Tester, you will lead our automation … and exceptions. Developers might test their own work, but this often leads to happy path testing only missing defects that only an independent tester would catch. Key skills required; Experience designing, developing, and maintaining comprehensive end-to-end test automation frameworks using Playwright across multiple browsers and devices. Ability to create robust, maintainable test scripts following industry best practices … and design patterns. Experience implementing advanced testing strategies including visual regression testing, API testing, and accessibility testing. Strong hands-on experience with Playwright for web application testing Good knowledge SQL and API testing knowledge Proficiency in JavaScript/TypeScript for automation scripting So, why would you want to work here? We have a great working environment and were More ❯

engaged by one of the best loved brands in the UK as they embark on a major technology and digital transformation, rebuilding, reimagining, and reshaping how millions of guests experience their award-winning products. As part of this journey, were currently looking for a Technology Architect to play a pivotal role in this next chapter, helping design and deliver … the technical foundations that will power growth, innovation, and exceptional customer experiences for years to come. Role overview This is not business as usual. Its a big rebuild. Were resetting how our digital ecosystem works, rebuilding the team, technology, and architecture to create a scalable, secure, and high-performing platform. States the CTO Joining the team as the Technical … experiences. Working closely with key stakeholders across the group and technology leaders, youll shape the architecture behind our website, mobile app, and partner integrations, driving both revenue growth and customer satisfaction. Day-to-day: In the first 6 months: Lead the rebuild and reset of our digital architecture setting solid foundations to scale. Design and document architecture that brings More ❯

continue our exciting growth plans. Our aim is to take the service we offer to the next level, to push the boundaries of whats available, and to create great customer experiences consistent with our values. Does that sound like something youd like to be part of? As a PHP Developer, you will play a crucial role in delivering new … substantial volume of business originating via our web application called Propeller. Developed primarily with the Laravel PHP framework, utilising a LAMP stack and hosted on Amazon AWS; Propeller automates customer interaction through a variety of core business databases and external data sources. It uses industry-leading web services and Propellers web services to provide a web-based solution to … for purpose automated testing strategies (Unit, Integration, function & acceptance testing). Key skills required; Excellent knowledge of software development using PHP and a good understanding of basic design patterns Experience in creating and delivering complex web applications using Laravel Excellent knowledge of MySQL, understanding the principles of building and optimising MySQL databases Experience of using and developing REST More ❯