and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery. Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection. Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset. Supporting cost optimisation (FinOps) and security posture improvement across client deployments. More ❯
standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a ServiceLevelAgreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous … all support documentation is completed in line with support processes. 5. Work to ensure SLAs are met in line with support agreements. 6. Effective escalation of support tickets where SLA may breach. 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings. 8. Maintain strong relationships with other departments More ❯
and correlation. Manage distributed load generation (containers, cloud workers) to simulate millions of concurrent users. Integrate performance metrics from CloudWatch, Prometheus, Grafana, and OpenTelemetry to analyze system bottlenecks. Develop SLA/SLO dashboards and integrate performance gates into CI/CD pipelines. Collaborate with DevOps and developers to tune JVM, Akka, thread pools, GC, caching, autoscaling, and database performance. Document More ❯
