service excellence in a fast-paced environment. KEY RESPONSIBILITIES: Design, deploy, and manage hybrid Microsoft 365 environments for multiple clients, integrating on-premises infrastructure (e.g., Active Directory, Exchange Server) with M365 services (e.g., Exchange Online, Azure AD). Provide 3rd line support for complex hybrid M365 issues escalated from 1st and 2nd line support teams, ensuring rapid resolution … hybrid Microsoft 365 configurations, including Azure AD Connect, Exchange Hybrid, and SharePoint Hybrid, in a multi-tenant setting. Strong experience with on-premises infrastructure, including Active Directory, Exchange Server, and WindowsServer, integrated with M365 services. Expertise in Microsoft 365 administration and troubleshooting in context, managing multiple client tenants. Proficiency in PowerShell scripting for More ❯
best practice in automation, resilience, and cloud adoption. Key Skills & Experience Microsoft Azure - IaaS, PaaS, and Identity (Entra ID/Azure AD). Strong on-premises infrastructure background (WindowsServer 2012-2022, AD, DNS, DHCP, IIS, GPO, RDS). Infrastructure as Code (Terraform) and automation with PowerShell . Experience with virtualisation (VMware/Hyper-V) , SAN More ❯
operations, acting as the main escalation point for complex technical issues. Manage and prioritise support tickets, ensuring quick and effective resolution. Oversee day-to-day IT activities from server maintenance and patching to endpoint management. Maintain accurate technical documentation and a clear knowledge base. Monitor key support metrics and identify opportunities to improve processes. Handle equipment inventory, procurement … of-hours support as part of a shared rota. Main Skills Needed: 4+ years experience in IT support, including time in a senior role. Strong technical background across Windows 10/11, WindowsServer, and networking. Confident with Intune (or other MDM tools), patch management, and scripting. Comfortable writing SQL queries and automating manual More ❯
operations, acting as the main escalation point for complex technical issues. Manage and prioritise support tickets, ensuring quick and effective resolution. Oversee day-to-day IT activities from server maintenance and patching to endpoint management. Maintain accurate technical documentation and a clear knowledge base. Monitor key support metrics and identify opportunities to improve processes. Handle equipment inventory, procurement … of-hours support as part of a shared rota. Main Skills Needed: 4+ years experience in IT support, including time in a Lead role. Strong technical background across Windows 10/11, WindowsServer, and networking. Confident with Intune (or other MDM tools), patch management, and scripting. Comfortable writing SQL queries and automating manual More ❯
certification is essential, with a commitment to achieve professional certification needed; AI/ML experience is advantageous but not mandatory. Key technologies you will need to support include Windows, networking, with a blend of cloud native- PaaS expertise across security, serverless and AI/ML. Now is a great time to join and contribute to our operational maturity … configuring, and troubleshooting AWS and/or Azure environments in large-scale or MSP settings. Diligent and client-focussed mentality ensuring customer outcomes are maintained. Expertise in moving WindowsServer workloads to AWS Workspaces or Azure AVD/Workspaces is advantageous. Proficiency in Infrastructure-as-Code (Terraform, CloudFormation, or equivalent), with a strong automation and scripting More ❯
