Helpdesk Worker
Coventry, West Midlands, United Kingdom
Brook Street UK
phone, email, and chat. Diagnose and resolve issues efficiently. Document and track all support requests using our ticketing system. Escalate complex issues as necessary. Maintain a high level of customer satisfaction through effective communication. Participate in training sessions to enhance knowledge and skills. Contribute to the development of support documentation and FAQs. Required Skills & Qualifications: Proven experience in a … under pressure and manage multiple tasks. Familiarity with ticketing systems and remote support tools. Basic networking knowledge is advantageous. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. To Apply: Click Apply Now to register your interest for the role or contact Gabrielle Sharif at Brook More ❯
Employment Type: Part Time
Salary: £12,000
Posted: