3 of 3 Part-Time ITSM Jobs in the East of England

procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision levels and supplier supported versions. Proactively seeking More ❯

Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with … to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident … response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM tools. Broad understanding of infrastructure, networking, and end user technologies. Ability to combine strategic thinking with hands on technical problem solving. To find out more and explore this opportunity further, please apply! We are an equal opportunities employer and welcome applications from all suitably More ❯

system tuning. Utilise VIM Analytics to identify processing bottlenecks and performance trends. Support user enablement and knowledge transfer to BAU support teams. Log and manage incidents through the agreed ITSM tool (e.g., ServiceNow), maintaining clear documentation. Core VIM Modules and Technical Scope: OpenText VIM Core Invoice processing, approvals, and exception workflows Document Processing (DP) Indexing Indexing invoice metadata and validation … resolution and performance improvement Solid grasp of integration between VIM, SAP FI, and SAP MM modules Strong stakeholder engagement skills, with experience supporting AP and Procurement users Experience using ITSM tools (e.g., ServiceNow) to manage incidents and service requests Utilities or regulated industry experience is desirable All profiles will be reviewed against the required skills and experience. Due to the More ❯