Part-Time Risk Management Jobs in the East of England

1 of 1 Part-Time Risk Management Jobs in the East of England

Customer Services Quality Assurance Analyst

Potters Bar, Hertfordshire, South East, United Kingdom
Canada Life Group (UK) Ltd (The)
regulatory requirements. As a QA analyst, you'll undertake timely and accurate outcome testing on a day-to-day basis, working in close conjunction with CS Operational Specialists and Risk and Compliance to deliver consistent and meaningful reporting to support process enhancements, root cause analysis and best practice. The role provides the opportunity to learn about our different financial … for testing and reporting What you'll do: Customer Outcomes Assessment : Evaluate customer service interactions, including complaints and vulnerable customers, to ensure positive outcomes and compliance with regulatory standards Management Information Production : Create detailed and insightful reports to support process improvements, consumer duty reporting, and operational risk management. Lead monthly review sessions with operational heads Process Improvement : Identify … paced, dynamic environment and able to work under pressure Strong team player who works well with team and colleagues at all levels in achieving value-added results Good stakeholder management experience; especially impactful communication and influencing Excellent organisational skills and ability to meet tight deadlines in an environment with competing priorities Proven experience in delivering training across teams and More ❯
Employment Type: Part Time
Posted:
Risk Management
the East of England
25th Percentile
£38,500
Median
£57,500
75th Percentile
£68,750
90th Percentile
£91,500