Operational Service Manager
Royston, Hertfordshire, South East, United Kingdom
Johnson Matthey Plc
the business and IT Operations to ensure alignment of IT services with business needs and objectives. Take responsibility for the overall IT service delivery within managed locations, consistently meeting agreed service targets and ensuring high levels of customer satisfaction. Develop and maintain a comprehensive service improvement roadmap for … values and culture, and encouraging behaviors that promote teamwork and excellence. Requirements for the role: At least 3 years' experience in an IT Service Delivery role, demonstrating a solid understanding of business processes and performance measures. Possess people management skills, with extensive experience in stakeholder management and strong coaching … applications. IT and business work experience with a broad range of exposure to various technical environments and business segments, including extensive experience in service delivery, shared services, resource management, and management of third parties in the delivery chain. Working knowledge of the industry, major business processes, and more »
Employment Type: Part Time
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