Leatherhead, Surrey, South East, United Kingdom Hybrid / WFH Options
Premium Credit Ltd
digital capabilities for our clients, customers and colleagues. This role is integral to our success and you'll be responsible for ensuring that our BusinessContinuity Management System remains fit for purpose and compliant with ISO22301, and that our recovery and resilience strategies, cyber response playbook and scenario … including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing. We are a successful … business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.5 and a Silver Sustainability medal. The Role This is an exciting time of growth for us, and we are hiring a Service and Resilience Manager to help us continue this success. more »
Employment Type: Permanent, Part Time, Work From Home
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown Asset Management Limited
the management of all major issues, post incident reviews & Root Cause Analysis (RCA). You will ensure effective resolution of incidents in line with business priorities and ensure appropriate measures are put in place to prevent re-occurrence. This role will enable other HL functions such as Operational Resilience … BusinessContinuity and Risk to fulfill regulatory requirements. What you'll be doing Responsible for the IT incident management framework. Support the continuous improvement of the Service Assurance team and the Incident Management Policy and Processes. Be the primary point of contact where updates or guidance in relation … significant service impact to the Crisis Management Team. Produce Daily, Weekly and Monthly reporting on Major Incidents, Escalations and MIR action progress for Senior Business Leaders. Develop a clear understanding of business areas and how IT services support them. Develop and refine how IT incidents are prioritised based more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown Asset Management Limited
role completes testing in line with HL's control standards to provide evidence to confirm controls operate effectively. They feedback their findings and support business stakeholders to identify actions to remediate and improve control effectiveness where required. The assurance provided is a key input into the assessment of risk … new and improving existing controls Cross skilling as contingency/development with QA Technician role About you Experience within financial services is essential Previous BusinessContinuity or Operational Resilience control testing experience would be desirable Able to be objective in approach to work and in feeding back to more »