1 to 25 of 76 Part-Time Customer Experience Jobs in England

up for long term success ● Define business objectives with customers and identify a plan for their success ● Adapt processes to provide a tailored onboarding experience and meet customer needs ● Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion ● Identify opportunities to recommend necessary … services and service partners to help meet new customer onboarding and implementation milestones ● Track and reach key implementation milestones ● Identify, capture and escalate implementation risks that could lead to churn or a failed implementation ● Train customers and provide progressive guidance throughout the implementation and launch process ● Partner with other … customer facing teams to optimize customer hand-offs and improve the customer experience ● Proactively surface customer risk, successes and challenges, providing potential solutions or plan for risk mitigation ● Build and foster relationships with key decision makers and stakeholders ● Ability to promote the growth of your More ❯

HEAD OF PRODUCT Product: AI-Driven CRM & Customer Experience Platform Location: Central London 2 times a week Salary: up to £140,000 A high-growth tech business is building a next-generation, AI-first CRM and customer experience platform which will serve over 30M customers by … You’ll own the product vision, strategy and delivery across three core pillars: Agent CRM: AI-augmented, intuitive tooling Mobile App: Proactive, self-serve customer experience (think Monzo/Starling-style flow) Concierge Journeys: Seamless workflows for billing and account services Why this role stands out: Greenfield build … spin-out potential as a SaaS platform Work alongside exceptional technologists and product thinkers You’ll thrive here if you: Have led CRM or customer-facing platforms from scratch Are comfortable owning end-to-end product delivery in lean teams Know how to ship fast while keeping quality high More ❯

Responsibilities: 1 . Customer Relationship Establishment & Business Opportunity Expansion Proactively gain insights into key industries in the country/region/market, identify key/potential customers, and be able to proactively find key decision-making chains and identify customers' actual needs. Use customer's language to start … conversations, gain customer trust, mining product and technology needs, and form effective business opportunities. Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion. Regularly contact existing and potential customers to keep abreast of key … relationships with customers' CXOs or decision makers, to obtain critical support in cooperation. 2. Product & Technological Value Delivery Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven More ❯

Customer Success Manager – keen to hear specifically from experienced CSMs, Lawyers or Paralegals A brilliant opportunity for a legal professional or experienced Customer Success Manager to join a market-leading disruptive Legal-tech software company in London, UK. This offers a unique opportunity to use your expertise to … transition into the future of tech and AI. You will be joining the team that supports the customer base, providing valuable insight into the needs of busy legal teams, while guiding clients on how to get the most out of the software to enhance their processes and improve efficiency. … We are particularly keen to hear from those with Corporate Law experience or those with careers in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Customer Success Manager A minimum More ❯

delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a word class online experience for their customer around the world. Our client has doubled their sales in two years thanks to serious digital investment. They are a … hugely customer focused business and are introducing cutting edge technology and building a dynamic team to further improve online experience. The Head of Ecommerce with manage their digital store front, improving site performance and driving engagement, conversion and sales. The Role: Manage and nurture a happy and high performing … team who have a clear vision for the future and a “can do” attitude Improve customer experience, engagement and conversion across desktop & mobile Deliver the ecommerce experience strategy in line with ever evolving customer behaviours Partner with colleagues in performance marketing to ensure the site supports More ❯

to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order … a modular white label basis to our clients abd partners, allowing them to use the solutions needed for their business. About The Role: The Customer Success Manager's main purpose is to act as a first point of contact for our platinum clients and partners, working to resolve any … effectively. We are looking for somebody that has fantastic communication skills, that loves speaking to people and has a natural ability to deliver exceptional customer experience. Previous experience of managing a diverse portfolio of clients in a SaaS business would be highly advantageous, with a track record of More ❯

days on site. About the client: My client is a leading IT Business Managed Services Partner (MSP) with almost 20 years of proven experience in mitigating cost, complexity, and risk for our customers. Job overview: This role is for an experienced Business Development Manager who possesses a strong drive … for results. Duties for the Business Development Manager will include a broad range of tasks such as generating new leads and opportunities, maintaining ongoing customer relationships and networking, implementing success programs, contributing to company sales targets, onboarding and training clients, and minimising churn. You should also be able to … provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Business Development Manager More ❯

month contract (until November 2025) We are working with a financial services organisation undergoing an exciting digital transformation across its global platforms. With six customer-facing websites serving nearly 20 markets, the business is investing in digital talent to elevate the customer experience and deliver measurable value … through technology and content excellence. The Website Content Manager will play a pivotal role in enhancing the digital experience for B2B clients, particularly within the innovation and tech sectors. The role offers the opportunity to manage content updates, analyse engagement trends, and work with a cross-functional global team … to drive forward an ambitious roadmap. This is a fantastic opportunity to work on enterprise-scale websites and have real impact on the online customer journey. The Website Content Manager will: Collaborate with business and marketing stakeholders to ensure content is accurate, compliant, and aligned to brand guidelines. Maintain More ❯

Partnership Director EMEA - Protect Group Location: Leeds City Centre, UK Contract: Permanent, Full-Time Salary: Competitive basic salary dependent on experience + generous incentive scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in … a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are … and forecast the revenue. · Represent Protect Group at industry conferences. · Recruit and Manage a team of Partnership Managers/Integration Managers and Partnership Executives Experience Requirements: · Fluency in professional standard English, via written and verbal communication. A second language at a fluent level is highly desirable. · Have a high More ❯

marketplaces? Are you highly analytical and thrive in a fast-paced, digitally focused environment? Do you enjoy collaborating across departments to deliver an exceptional customer experience? MacGregor Black is currently partnering with a Leading Consumer Goods Business , on the search for an E-Commerce & Marketplaces Manager . This … and scale digital commerce in a growing brand environment. Key Responsibilities: Develop and implement strategies to drive growth across online sales, marketplaces, and digital customer retention. Oversee and manage the performance of Shopify-based websites (Dreamland and Bellissima Italia), ensuring smooth operation and an optimal user experience. Identify and … product availability. Monitor and report on key KPIs such as traffic, conversion, sales, and bounce rates, delivering insights to drive performance. Own the digital customer experience end-to-end, from discovery to post-purchase satisfaction. Work collaboratively with marketing, sales, logistics, and customer service teams to align More ❯

Partnership Manager (Financial Services) Location: Leeds, UK Contract : Permanent, Full-Time Salary: In the region of £40,000 to £50,000 dependent on experience, plus commission Includes: Global travel to clients, events & meetings, cycle to work scheme, electric car scheme Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over 400 business partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into … online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. 'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. You will care passionately about what you do and will More ❯

Manager, Marketing Technology (Clienteling and CMS) 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their … Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy … and enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of More ❯

Join the Future of Customer Engagement with Daktela UK At Daktela UK, we’re not just changing the game in customer communication; we’re revolutionising it. Our cutting-edge omni-channel communication solution empowers businesses worldwide to connect with their customers. Backed by innovative technology and a drive … for excellence, we’re on a mission to redefine customer service. And now, we’re looking for a Technical Support Specialist to help us on our journey. About the Role: As a Technical Support Specialist, you’ll be at the heart of our mission, providing top-tier technical assistance … and excellent customer support. This role is perfect for tech enthusiasts who thrive in fast-paced environments and are eager to make a real impact. You’ll not only be solving technical challenges but also shaping the future of customer engagement through your insights and expertise . What More ❯

within a 45-minute commute . You'll sit at the heart of commercial decision-making, using behavioural, transactional, and digital data to improve customer experience, boost conversion, and increase lifetime value. Working across a variety of brands and business units, your insights will directly influence pricing, promotions … stock strategy, and customer journeys . This role is ideal for an analyst with eCommerce or retail experience , who thrives on solving real business challenges and collaborating cross-functionally to create measurable impact. What You’ll Be Doing Identify behavioural trends and customer signals to improve site … to embed insight-led decisions Improve tracking setup and support the overall maturity of the analytics function Technical Skills: Strong SQL and BigQuery knowledge Experience with Google Tag Manager (GTM) and understanding of data layers Familiarity with server-side tracking principles Exposure to Power BI or similar BI tools More ❯

We are seeking an experienced, entrepreneurial Growth Product Manager with a passion for lifecycle marketing to help grow and support the customer experience across our services. The Growth Product Manager will work with a wide variety of functional teams across apps to identify, strategize and define new opportunities … to enhance the customer’s experience of our services, with a focus on bringing new customers into the ecosystem and retaining them. We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be … inspired to share your years of experience along with providing extraordinary support for the team. Key Qualifications: • A minimum of 7+ years of experience as a marketing focused product manager; B2C advertising/marketing technology a plus • Deep understanding of growth product management, with previous experience serving More ❯

Description We are looking for an MI Analyst to join the In Life Customer Services MI Team on a fixed term basis up to the end of June 2026. This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering … Power BI, OAS, My SQL, Snowflake etc. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type … decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and More ❯

The Role We are looking for a dynamic, hands-on Systems Innovation & Technology Transformation Manager to lead the continuous evolution of our internal and customer-facing applications, systems, and tools. You'll be sitting at the intersection of enterprise architecture, delivery, and business operations, this role will play a … pivotal part in shaping, modernising, and delivering next-generation solutions that improve business efficiency, customer experience, and operational excellence. Technology Transformation Leadership Drive the end-to-end transformation of internal and external business systems, tools, and applications. Ensure initiatives align with broader Enterprise Architecture (EA) principles and technology … about driving change through smart technology. Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or related field (or equivalent professional experience). Proven experience leading transformation and innovation initiatives within a complex, multi-system environment. Strong technical understanding of enterprise applications, cloud platforms (preferably More ❯

of a fast-paced, dynamic eCommerce operation? We’re looking for an exceptional eCommerce Manager to join our team and drive growth, innovation, and customer satisfaction in our online channels. About us Buff Browz is the UK's fastest growing Eyebrow & Eyelash professional product supplier. We are currently launching … warehouse Trading: Support to deliver a strong trade and marketing plan, supported by effective online merchandising and a considered pricing and promotional strategy. User Experience Optimisation: Identify new initiatives and ensure an exceptional customer experience by optimising the website's usability, design, and functionality. Combine an A … working with the wider team. Analyse and regularly report on e-commerce performance based on a set of agreed metrics. Build an understanding of customer behaviour to drive future decision making. Requirements: Minimum 3 years experience, ideally with a focus on acquisition. Strong knowledge of Shopify+ is essential More ❯

sharing improvements with internal departments to promote good working practices and a consistent approach across the business Operations Manager - What you’ll do: Creating customer SLA performance reports where contractually appropriate Ensure service-related documentation is accurate, always kept up to date and follows the company’s document control … materials used by the field-based staff. Ensure adequate Health & Safety inspections/tours are conducted out on site Work with internal teams and customer to identify and implement service improvement initiatives Work with Operations team to develop planned maintenance schedules where necessary and ensure they are conducted on … of the client contractual deliverables across all services Operations Manager - Key requirements: Organisation skills with the ability to work to defined timescales People Management experience IT experience knowledge of Microsoft products including Teams, Outlook, Excel (intermediate) and power point Excellent communication skills verbal/written and a confident More ❯

sharing improvements with internal departments to promote good working practices and a consistent approach across the business Operations Manager - What you’ll do: Creating customer SLA performance reports where contractually appropriate Ensure service-related documentation is accurate, always kept up to date and follows the company’s document control … materials used by the field-based staff. Ensure adequate Health & Safety inspections/tours are conducted out on site Work with internal teams and customer to identify and implement service improvement initiatives Work with Operations team to develop planned maintenance schedules where necessary and ensure they are conducted on … of the client contractual deliverables across all services Operations Manager - Key requirements: Organisation skills with the ability to work to defined timescales People Management experience IT experience knowledge of Microsoft products including Teams, Outlook, Excel (intermediate) and power point Excellent communication skills verbal/written and a confident More ❯

sharing improvements with internal departments to promote good working practices and a consistent approach across the business Operations Manager - What you’ll do: Creating customer SLA performance reports where contractually appropriate Ensure service-related documentation is accurate, always kept up to date and follows the company’s document control … materials used by the field-based staff. Ensure adequate Health & Safety inspections/tours are conducted out on site Work with internal teams and customer to identify and implement service improvement initiatives Work with Operations team to develop planned maintenance schedules where necessary and ensure they are conducted on … of the client contractual deliverables across all services Operations Manager - Key requirements: Organisation skills with the ability to work to defined timescales People Management experience IT experience knowledge of Microsoft products including Teams, Outlook, Excel (intermediate) and power point Excellent communication skills verbal/written and a confident More ❯

sharing improvements with internal departments to promote good working practices and a consistent approach across the business Operations Manager - What you’ll do: Creating customer SLA performance reports where contractually appropriate Ensure service-related documentation is accurate, always kept up to date and follows the company’s document control … materials used by the field-based staff. Ensure adequate Health & Safety inspections/tours are conducted out on site Work with internal teams and customer to identify and implement service improvement initiatives Work with Operations team to develop planned maintenance schedules where necessary and ensure they are conducted on … of the client contractual deliverables across all services Operations Manager - Key requirements: Organisation skills with the ability to work to defined timescales People Management experience IT experience knowledge of Microsoft products including Teams, Outlook, Excel (intermediate) and power point Excellent communication skills verbal/written and a confident More ❯

WSET-trained colleagues offering knowledgeable, friendly service across all channels. The Role: Lead our online retail strategy, drive revenue growth, and enhance the customer experience. This role requires a strategic thinker with strong analytical skills and a deep understanding of ecommerce best practices, and conversion optimization. As a key … member of the team, you will oversee the end-to-end ecommerce operation, from website management and customer journey optimisation to performance analytics and website development. You will collaborate with cross-functional teams to ensure seamless execution of online sales strategies and deliver a best-in-class shopping experience. … the creative team. Website Oversight: Ensure all site changes are implemented correctly on the first attempt, maintaining a high standard of quality and accuracy. Customer Support Management: Oversee the online helpdesk, ensuring all queries are addressed within SLA (24 hours). Content Management: Ensure all website content is accurate More ❯

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … Team or into the Third Line Print Team as appropriate. Work closely with the IoT Team for all KFS support queries. Ensure that all customer interactions into the Service Reception team are actioned within set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within … the relevant standards Escalation/Complaints Management – ensure that all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that More ❯

The Role We are seeking an experienced Account Executive to join our dynamic sales team. In this role, you will build and manage strong customer relationships throughout the sales cycle, from prospecting to closing deals. You should be adept at engaging with multiple stakeholders, mastering sales tools, and driving … customer satisfaction. As part of a collaborative team, you will contribute to our strategic vision and help grow our product suite. If you are passionate about sales and ready to make an impact, we want to hear from you! Responsibilities Sales Cycle Management : Own full sales cycle from prospecting … and cold calling, to deal structuring and negotiation, to closing customers. Customer Engagement: Engage with targeted customers to identify business processes in need of digital transformation and position TradeBeyond outstanding ability to tackle critical business problems. Planning and Execution: Develop and own coordinated account planning and opportunity planning process More ❯