Kingston upon Thames, Greater London, UK Hybrid / WFH Options
Advanced Resource Managers
2nd line activities in a helpdesk team within an engineering company or similar Education : HNC, HND or bachelors degree or equivalent Technical skills : HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco IT skills : MS365 , Windows and Service Now More ❯
to support investigations. Use the online service desk to handle support calls. Document processes and reference guides. Support wider IT teams in the delivery of projects where applicable. Use SCCM, Azure, Cloud Services, VMWare, NetApp, and SQL applications. Provide a professional and high-quality interface between systems support and its customers, ensuring customers feel assured they will be helped. Have … and demonstrable supportive team player. Provide support on projects and changes across the wider IT team. Have a good understanding of Bytes hardware builds (laptops and desktops via MicrosoftSCCM). Understand and work with Windows Server environments. Maintain systems support information and documentation for both end users and within the team. Provide support and cover to the Service Desk More ❯
