HR Support Analyst - Expertise in Oracle HCM Systems (Previous Relevant Experince is Required)
Warwick, Warwickshire, UK
Telent
Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on … through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating … date following issue resolution, system fixes and planned changes and that relevant users are notified of updates. Assist in change management activities related to system updates. Act as a systems team champion for oracle guided learning guides especially focusing on employee, manager, reporting guides. Act as expert to support and resolve simple system related issues and share More ❯
Employment Type: Part-time
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