2 of 2 Part-Time Salesforce Service Cloud Jobs in Guernsey

A leading global consultancy supporting a major technology firm are offering a Salesforce Developer with deep Salesforce expertise to join the team on a 6-month fixed-term contract. The Role Youll be joining a dynamic project team, delivering high-impact Salesforce solutions for one of the worlds most recognisable tech brands. Youll be responsible for designing … developing, and implementing custom Salesforce components, with a strong focus on Service Cloud and Omni-Channel capabilities. Key Responsibilities Develop and enhance Salesforce applications using best practices and clean code principles. Implement and optimise Service Cloud and Omni-Channel features to improve customer service efficiency. Integrate Salesforce with external systems using SOAP … Metadata API. Collaborate with technical and functional teams to ensure seamless delivery. Participate in code reviews, deployment planning, and performance tuning. About You Were looking for a hands-on Salesforce expert with: 58 years experience working on the Salesforce platform. Proven experience with Service Cloud and Omni-Channel. Strong understanding of Salesforce Web Services APIs More ❯

and customer satisfaction. Act as an escalation point for high-severity or complex technical issues. Lead incident management, escalations, and continuous improvement initiatives. Improve processes, tooling, documentation, and self-service resources to enhance customer experience. Identify customer pain points and proactively drive improvements. Technical & Cross-Functional Expertise Maintain understanding of modern support and success technologies (AI agents, in-app … support, knowledge platforms, unified search, etc.). Build working knowledge of cybersecurity SaaS products and industry domains (e.g., XDR, EDR, NDR, SIEM, Cloud Security). Partner closely with Product, Engineering, and Customer Success to drive faster resolutions and influence product enhancements. Contribute to knowledge base, community content, and customer-facing resources. Stay current on cybersecurity trends, threats, and best … preferably in enterprise SaaS environments. 8+ years of leadership experience managing technical support teams (10+ FTEs), including global teams. Hands-on experience with ticketing and support platforms (e.g., Zendesk, Salesforce Service Cloud, Jira Service Management). Strong problem-solving, data-driven decision making, and excellent communication skills. Experience collaborating with customers and cross-functional internal teams. More ❯