1 of 1 Part-Time Support Engineer Jobs in Hampshire

customer service with innovative solutions to overcome challenges faced by our customers. Apply advanced troubleshooting techniques to provide solutions to our customers' individual needs. Work directly with Grass Valley Support Account Managers and Product Experts to help reproduce and resolve customer issues. Drive customer communication Drive projects that improve support-related processes and our customers technical support … to videos, and other technical articles. Work on highly complex customer problems. Provide prompt and accurate feedback to customers. Ensure all issues are properly logged within SFDC, JIRA and support programs. Prioritize and manage several open issues at one time. Prepare accurate and timely reports. Produce written designs and documentation regarding proposed or actual deployments - includes traditional as well … successful A minimum of 1 year of work-related skills, knowledge, or experience is required in related broadcast industry (video or cloud services) Ideally coming from a Broadcast Technical Support, Field Service, Technical Operations or Professional Services role. Previous experience or knowledge with CRM systems Understanding of broadcast production and technologies, including media file standards and applications. Working Knowledge More ❯