Service Desk Analyst (Previous Relevant Experince is Required)
Ullingswick, Herefordshire, UK
Telent
to a satisfactory customer resolution Liaise pro‐actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions Achieve or exceed customer specific Service Level Agreements (SLA’s) Understand and proactively operate the “Escalations Procedure” Meet the Service Desk Key Performance Indicators (KPI’s) as set by the Service Centre Manager Service Desk Analyst - Who you are More ❯
Employment Type: Part-time
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