1 of 1 Part-Time ITIL Jobs in Hertfordshire

desktop environments and ensure an excellent customer experience. The Onsite Desktop Support Engineer/2nd Line Technical Support Technician will also collaborate with the wider Service Desk team, follow ITIL processes and help maintain a high standard of service across the organisation. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES … value of onsite technical support Manage Workload Effectively: Prioritise tasks and stay on top of competing demands Maintain High Ticket Quality: Ensure accurate, detailed and professional ticket updates Follow ITIL Processes: Adhere to incident, request, change and problem management procedures CANDIDATE REQUIREMENTS Proven experience in a similar IT support role with a solid technical background Strong client-facing communication skills More ❯