Customer Services Quality Assurance Analyst
- Hiring Organisation
- Canada Life Group (UK) Ltd (The)
- Location
- Isle Of Man, North West, United Kingdom
- Employment Type
- Part Time
operational risk management. Lead monthly review sessions with operational heads Process Improvement : Identify and collaborate on implementing changes to enhance customer service processes Coaching and Training : Deliver training sessions to staff, focusing on improving skills, ensuring compliance, and addressing the needs of vulnerable customers Action Tracking : Monitor and escalate ...