Customer Services Quality Assurance Analyst
- Hiring Organisation
- Canada Life Group (UK) Ltd (The)
- Location
- Isle Of Man, North West, United Kingdom
- Employment Type
- Part Time
analyst, you'll undertake timely and accurate outcome testing on a day-to-day basis, working in close conjunction with CS Operational Specialists and Risk and Compliance to deliver consistent and meaningful reporting to support process enhancements, root cause analysis and best practice. The role provides the opportunity … Customer Outcomes Assessment : Evaluate customer service interactions, including complaints and vulnerable customers, to ensure positive outcomes and compliance with regulatory standards Management Information Production : Create detailed and insightful reports to support process improvements, consumer duty reporting, and operational risk management. Lead monthly review sessions with operational heads Process