1 of 1 Part-Time Microsoft 365 Jobs in Lancashire

1st and 2nd line support across Windows, Mac/OSX , and mobile platforms ( iOS/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration … Consistent service quality across diverse technologies and end-user environments. What You’ll Bring: Essential Skills Solid experience supporting Windows, Mac, iOS, and Android platforms. Strong grasp of Office 365 , Teams , and business-critical applications. Excellent communication skills – both technical and user-facing. A proactive, customer-first mindset with great interpersonal skills. Technical Knowledge Advanced troubleshooting skills (hardware …/software, remote tools like TeamViewer, RDP). Familiarity with Microsoft Intune and endpoint management tools. Understanding of networking basics (TCP/IP, DNS, DHCP) and cybersecurity awareness (e.g., GDPR ). Active Directory user management and group policies experience. Service Excellence Comfortable working in a fast-paced, ticket-based environment with multiple priorities. Experience in ITSM platforms (ServiceNow or More ❯