World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video … creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice in … areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging More ❯
the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the customer … experience is key, this is possible by monitoring segmented and targeted CRM campaigns, measuring ROI, prioritizing resources, optimizing costs, and enabling continuous improvement in customer conversion, retention, and reactivation. This is only possible when we work together as a team, and you will be in touch with More ❯
of service offerings for increased account revenue and wallet share through the creation of new sales opportunities. YOU ARE Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients With primary focus on Financial Services and Manufacturing Used to working in … communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement Facilitating the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further … relationships with a client – team up with account execs on accounts that will be added to your portfolio, leading account development activities with the customer as well as Partner teams, liaising with services teams to understand customer's business goals, project goals and success for effective cooperation Achieving More ❯
provider, delivering a comprehensive range of solutions across Telecoms, Connectivity, IT Support, and Cybersecurity. With a strong foundation built on technical expertise and exceptional customer service, we are committed to helping businesses succeed in an ever-evolving digital landscape. As part of our ambitious growth strategy, we are expanding … customers. Key Responsibilities · Proactively identify and pursue new business opportunities with the client base. · Build and maintain strong, long-term client relationships to drive customerretention and revenue growth. · Understand client needs to recommend solutions that align with their business goals. · Manage the full sales cycle, from More ❯
we want to hear from you! Key Responsibilities: Digital Campaigns : Plan and deliver campaigns across LinkedIn, email and digital channels to drive brand awareness, customerretention and lead generation. Content Creation : Work with the Head of Marketing to develop engaging content such as social posts, blogs, videos More ❯
and will be reporting directly to our Head of Marketing. Your Responsibilities Ownership of our D2C channel (Shopify) responsible for UX, UI, SEO rankings, customer journey, paid media and online P&L Managing our CRM and automated email flows, delivering surprise and delight experiences to drive customerretentionMore ❯
loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading edge More ❯
record of producing top talent. Additional information below: Secure industry with an established company that has been around for 15 years with a 95% Customerretention rate. Clear career path that can lead to your first promotion within 6 months. Most Account Executives are promoted from within. More ❯
lead a strategic plan to enhance the digital user experience. Ensure the website embodies the company's brand values and is optimised for all customer journey stages—discovery, consideration, and conversion. Focus on driving customer acquisition and retention through UX improvements, such as loyalty initiatives and … personalised experiences. Manage daily trading activities to drive website sales and key performance indicators (KPIs). Leverage analytics and customer feedback to refine strategies and drive improvements. Oversee the website development roadmap and budget. Collaborate with internal teams and external partners to implement updates and enhancements that improve functionality … and customer satisfaction. Deliver a seamless customer experience by connecting physical retail environments with the digital journey. Inspire, lead, and develop a high-performing e-commerce team while fostering a culture of collaboration, innovation, and continuous improvement. Work closely with teams across technology, retail, marketing, product, and creative More ❯
enable our sales team. You’ll own the strategy and execution across all our core content types, working closely with the marketing, sales, and customer success teams to drive measurable impact across the funnel. You’ll report to the Head of Comms & Marketing and work alongside our Digital Marketing … be responsible for: Own the messaging frameworks and content strategy and execution - Develop and deliver content that establishes brand authority in core markets, supports customer acquisition, engagement, retention, and expansion. Produce and manage a broad range of content - Includes website content (landing pages, messaging updates), blogs, ebooks … studies, videos, internal comms, marketing emails, and LinkedIn posts. Collaborate across teams - Work closely with the Digital Marketing Strategist, Events & Community Manager, Sales, and Customer Success teams to ensure content supports broader marketing and sales objectives. Lead content initiatives for webinars and community engagement - Collaborate with the Events Manager More ❯
Team: Proven ability to foster and sustain strong relationships with an internal overlay and pre-sales team, effectively supporting the sales process and enhancing customer value. Key Requirements 2+ Years Experience for an IT Value Added Reseller, Distributor, or Vendor: Previous experience within the IT industry, particularly in roles … and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets … fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization More ❯
London Salary: £100,000 - £120,000 A fast-growing fintech app are looking for a strategic and data driven Head of CRM to transform customer engagement, drive retention, and enhance personalised user experiences. You'll lead a team to develop sophisticated, data-driven customer journeys that … so experience working on large transformational projects are key Responsibilities: Design and implement a CRM strategy that supports ambitious growth targets Build multi-channel customer journeys to improve onboarding, engagement, and retention There will be a migration of platforms in the next 6 months, so you and … the Head of Martech will drive this Utilise data-driven insights to optimise personalisation and customer experience Oversee CRM automation tools and marketing technologies to drive efficiency Lead and mentor a high-performing CRM team – 4 DR Experience: Proven experience in CRM strategy and customer lifecycle marketing Strong More ❯
marketplaces? Are you highly analytical and thrive in a fast-paced, digitally focused environment? Do you enjoy collaborating across departments to deliver an exceptional customer experience? MacGregor Black is currently partnering with a Leading Consumer Goods Business , on the search for an E-Commerce & Marketplaces Manager . This is … and scale digital commerce in a growing brand environment. Key Responsibilities: Develop and implement strategies to drive growth across online sales, marketplaces, and digital customer retention. Oversee and manage the performance of Shopify-based websites (Dreamland and Bellissima Italia), ensuring smooth operation and an optimal user experience. Identify and … product availability. Monitor and report on key KPIs such as traffic, conversion, sales, and bounce rates, delivering insights to drive performance. Own the digital customer experience end-to-end, from discovery to post-purchase satisfaction. Work collaboratively with marketing, sales, logistics, and customer service teams to align initiatives More ❯
need to discover skincare that truly works for them. Joining Skin Cupid means becoming part of a fast-growing, dynamic team that values innovation, customer experience, and a shared love for skincare. If you're excited about e-commerce, beauty, and making a global impact, we'd love to … of our online store. In this role, you will play a key part in managing our website, optimising product listings, and enhancing the overall customer experience. You’ll also have the opportunity to contribute to our e-commerce strategy, leading initiatives that strengthen our digital presence and solidify our … for someone who is innovative, detail-oriented, analytical, and organised. Key Responsibilities E-commerce Strategy & Sales Growth: Execute e-commerce strategies to drive sales, customer acquisition, and retention in alignment with overall business goals. Website Management & Maintenance: Assist with updating and maintaining product listings, collections, and pages More ❯
and experienced Senior Account Executive to join their team and help to expand their enterprise market presence within the legal sector whilst nurturing strong customer relationships. As an Senior Account Executive, you will be responsible for driving sales growth with new business customers as well as cross selling and … upselling into existing relationships. Ensuring high levels of customer satisfaction and retention for their customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts. As well as target a strategic new business … value deals. About The Role: Deliver compelling sales presentations, communicating the value of their solutions in conjunction partners and demonstrating a clear understanding of customer needs. Leverage strong closing skills to drive revenue. Driving the development of a full pipeline of opportunities, engaging with customers and partners at the More ❯
Economics, or Computer Engineering 15+ years of experience in software subscription sales Strong track record in carrying and exceeding revenue quotas within large enterprise customer environments Proven experience closing 7-figure deals Full sales cycle ownership – from lead generation through to deal closure Previous involvement in pre-sales support … Role & Responsibilities As Strategic Account Executive , you will be responsible for managing a portfolio of key enterprise customers, driving expansion opportunities, and ensuring high customer satisfaction and retention. Your efforts will directly contribute to the company's continued growth and leadership in the DevOps space. Your responsibilities will include … Building and nurturing long-term customer relationships to promote loyalty and retention Identifying and closing upsell and expansion opportunities within existing accounts Managing the renewals process , evaluating customer usage metrics and product adoption Partnering with Finance and Legal teams to structure renewal contracts and maximise renewal More ❯
platform empowers businesses to maximise productivity, helping SMBs streamline operations, increase efficiency, and drive revenue. With a strong presence in the market and a customer-first approach, we are expanding our sales team to support our growth. The Role: As an SMB Account Executive, you will be responsible for … business deals. Identify and engage potential SMB customers through outbound and inbound strategies. Conduct product demonstrations and sales presentations tailored to client needs. Understand customer pain points and position our SaaS solution as the ideal fit. Negotiate pricing and contract terms to achieve win-win outcomes. Maintain accurate sales … pipeline data in CRM systems (e.g., Salesforce, HubSpot). Collaborate with Customer Success and Marketing teams to ensure customer satisfaction and retention. Stay up-to-date with industry trends and competitor activities. What We’re Looking For: 1-3 years of experience in B2B sales, preferably in SaaS More ❯
partnerships with senior client stakeholders. Become their trusted advisor and go-to strategic ally, supporting growth and collaboration across their entire business. Driving clientretention and Growth by Work hand-in-hand with Client Experience and Performance teams to keep clientretention soaring above 90%, while … does not offer sponsorship so is only accepting applicants with full working rights in the UK. BUSINESS DIRECTOR, ACCOUNT MANAGER, PRODUCT MANAGER, SEO, PPC, CUSTOMER EXPERIENCE, CX, GROWTH, GROWTH MARKETING. More ❯
develop comprehensive strategies that encompass new business development, resource allocation, and revenue forecasting. Develop and implement strategic initiatives designed to enhance sales performance, secure customer loyalty, and attain or exceed revenue objectives. Maintain an in-depth understanding of Kharon’s platform, its full range of features, advantages, and services … products, with the ability to explain technical features and competitive advantages to clients. Proven track record of owning account strategy, new business development, clientretention, and revenue growth. Exceptional relationship-building skills, with the ability to engage confidently with senior stakeholders across global institutions. Willingness to travel up … we work to shape the way businesses perceive and navigate global risks. As a pivotal member of our team reporting to the VP of Customer Success, you'll be entrusted with achieving Kharon’s monthly and annual revenue benchmarks for our premier Tier 1 accounts. Your role is critical More ❯
