2 of 2 Part-Time Customer Service Jobs in London

regardless of channel or partner involvement. The CX Designer will design and shape end-to-end services (front-stage and back-stage) across complex customer journeys, working closely with multidisciplinary teams to: Set direction for CX across multiple journeys, programmes or domains, ensuring alignment to a coherent enterprise-wide … experience vision. Build and evolve strategic, evidence-led service visions aligned to Motability Operations' purpose and CX principles Identify and resolve service-level pain points, gaps and inconsistencies across channels, teams and partners Influence strategic decisions on service scope, priorities and investment based on customer ...

unique opportunity to play a key role in the future of our Insurance team. You'll be at the heart of delivering outstanding customer outcomes, enhancing operational delivery, evolving our end-to-end repair and claims journey. You'll take ideas from early concept through to solution design … your chance to make a real impact. Qualifications Be an advocate for MO customers, understanding friction points in the insurance journey and seeking good customer outcomes. Have in-depth knowledge of motor insurance or how the Motability Scheme insurance proposition works You will be motivated to achieve excellent outcomes ...