22 of 22 Part-Time Customer Service Jobs in London

Technology Services Manager, 6 months contract, £500-600 per day, London (Hybrid) The Role Our customer a leading Law Firm are hiring for a Service Manager. This role is central to the delivery of Tech support and knowledge of core business applications and business processes across the firm … and hence requires strong leadership capabilities and determination to delivery outstanding customer satisfaction. This person must inspire a positive work environment and help champion quality, innovation, teamwork and service to the business. They will manage and be responsible for the Service Desk function with a team comprising … of 26+ analysts (including Service Response (1st line team), Service Delivery (2nd line team), Service Delivery Projects and Hardware & Deployment team. The role ensures day to day service desk targets are being achieved and delivered. The focus will be on customer satisfaction and in delighting More ❯

manage a robust business pipeline, delivering accurate qualified meetings forecasting to line managers. Proactively seek opportunities to meet and exceed monthly and quarterly targets. Customer Service: Embody outstanding customer service by tactfully challenging prospect assumptions, generating referred business through high service levels, and maintaining strong … customer relationships. Communications Lead Qualification: Utilise business development skills to engage net new accounts, qualifying leads effectively to provide commercially suitable opportunities for the Sales Team. Effective Communication: Communicate complex solutions, digital, creative services, and solutions effectively to key decision-makers in the target market. Collaborate with Marketing to … services, as required, and share knowledge with the wider team. Assist the senior management team in identifying business opportunities to develop and enhance the service to clients. General Self-Motivation : Display a self-motivated attitude, consistently pushing boundaries outside the comfort zone, and keeping long-term goals in focus. More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … checks, and resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM … Focus on backup checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. More ❯

and operating expenses targets. You will oversee these business operations and sales optimisation through system and process re-engineering, with a focus on marketing, customer experience, and order lifecycle management. Responsibilities Create and implement a strategy for marketplaces, establish operational plans that support the overall objectives, and deliver on … or troubleshoot assortment, pricing, and fulfilment issues on existing products. Work with other departments/functions to ensure a smooth fulfilment process with excellent customer satisfaction Communicate and collaborate with operations business partners (Supply Chain, Customer Service, Brand Managers) on any related tasks and ensure a high … level of customer service is maintained. Generate weekly reporting of marketplaces, identify actionable insights, and create plans to improvise business based on data. Partner with a wider E-Commerce team to share the marketplace vision, growth strategy, trends and insights, etc., and ensure that the brand message and More ❯

Administrator role, based in London with hybrid working options. The Motor Claims Administrator will be responsible for managing and processing motor insurance claims, handling customer service inquiries, and ensuring all claims are handled efficiently and accurately. The role includes conducting investigations, liaising with insurers, rental agencies body shop … a say in how we scale. Qualifications Experience in Claims Management and Claims Handling Knowledge of Insurance and Law related to motor claims Strong Customer Service skills Excellent communication and organisational skills Ability to work both independently and collaboratively in a hybrid work environment Proficient in using digital More ❯

Overview: The Director of Business Intelligence & Customer Master is a strategic leadership role responsible for overseeing the development, implementation, and management of the organization’s Business Intelligence (BI) and Customer Master Data Management (MDM) initiatives. This role ensures the availability of accurate, consistent, and actionable data to drive … business decisions, enhance customer experiences, and support organizational growth. The Director will lead cross-functional teams, collaborate with senior leadership, and align data strategies with business objectives. Responsibilities: Business Intelligence (BI) Leadership · Develop and execute the organization’s BI strategy to enable data-driven decision-making. · Oversee the design … with business units to understand their data needs and provide tailored BI solutions. · Stay updated on emerging BI technologies and trends to drive innovation. Customer Master Data Management (MDM) · Lead the development and governance of the Customer Master Data strategy to ensure a single, accurate, and unified view More ❯

to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany … and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer … provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Candidate Required Minimum Qualifications and Skills Bachelor’s degree or equivalent in Computer More ❯

Job Title: Service Delivery Engineer Salary Range: based on experience (up to £60k) Location: London, UK (This role includes international travel, otherwise to be based out of the London office.) Overview: Our client is at the fore-front AI-powered quality of experience (QoE) management platform for things that … means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future. We're looking for two Service Delivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship product. … often during drydock or at various international ports, ensuring all equipment and software are integrated and operational. Being a team player, work on deployments, service POC, and change activities including Pre-configure hardware. Available on call as needed to support customer escalations or other major operational events, ensuring More ❯

successful candidate will be responsible for providing technical desktop support throughout London & EMEA offices, ensuring a seamless IT experience delivering the highest level of customer service. They are specifically looking for an engineer who has supported C suite clients in an agile ITIL environment. They require a self-starter … configuration of EUC hardware ·Hardware Asset management lifecycle and refresh (CMDB) ·VIP support ·Video Conference Support ·Work closely with internal support groups and external service providers to identify, resolve, or coordinate the resolution for EMEAPAC ·High level knowledge and support experience of hardware, software, security, networks, internet, storage, with … some understanding of Service Desk ·Experience of Problem management process and procedures ·Experience of Change management process and procedures ·Contribution to improvements and enhancements of processes/procedures ·Extensive Service Now ITSM experience such as Incidents, Requests & CMDB management ·Provide orientation and guidance to users on how to More ❯

note this role is onsite 5 days per week** Educate and support colleagues, including those less experienced, to improve the overall department knowledge and customer service experience. Provide high levels of quality and timely actions, including response, ongoing communications, setting and meeting expectations and resolution, for IS service to the firm. Coordinate and track all Change Forms relating to new hires, departures, support and name changes. Provide a white glove service to the business and continually strive to improve the service being provided Develop other team members and their knowledge Lead on projects and take More ❯

access planning. This is a hands-on technical leadership role, accountable for guiding a multidisciplinary team of engineers and contractors, ensuring consistent delivery, high service availability, and secure integration of identity services into core business platforms. The role also plays a key part in the transition from externally delivered … embed knowledge, uplift team skillsets, and reduce technical debt. A core area of focus is ensuring the resilience and integrity of the external identity service supporting customers and dealers-a business-critical platform underpinning key digital journeys. Qualifications You are a highly capable IAM professional with strong technical experience … a proven ability to support or lead identity platform delivery across a broad estate, and you understand the importance of maintaining high availability in customer-facing authentication services. You are confident guiding others in the design and delivery of joiner-mover-leaver (JML) automation, access reviews, SoD frameworks, and More ❯

group policy updates) to build toward a SysAdmin career Skills & Experience 3–5 years’ experience in an IT helpdesk or technical support role Strong customer-service orientation and excellent verbal/written communication Proficiency with Windows 10/11, Google Workspace, basic macOS support Familiarity with Active Directory More ❯

progression with personalised development plans. Vacancy Description: We are partnering with a client who is expanding their team and seeking a motivated 2nd Line Service Desk Engineer. If you're currently in a similar role and looking for the next step in your career, this is an excellent opportunity. … The ideal candidate will have experience working with managed service providers (MSPs) and service desks, collaborating with third-party companies to optimise IT performance. Our client has a strong track record in managing system integration projects across various industries, and they are looking for a team player who … is eager to grow and develop with them. Key Responsibilities: Handle Service Desk incident tickets, including acting as an escalation point for complex issues. Follow both customer and internal processes for request tickets to ensure consistency and quality. Visit customer sites to deliver IT Surgery days and More ❯

marketplaces? Are you highly analytical and thrive in a fast-paced, digitally focused environment? Do you enjoy collaborating across departments to deliver an exceptional customer experience? MacGregor Black is currently partnering with a Leading Consumer Goods Business , on the search for an E-Commerce & Marketplaces Manager . This is … and scale digital commerce in a growing brand environment. Key Responsibilities: Develop and implement strategies to drive growth across online sales, marketplaces, and digital customer retention. Oversee and manage the performance of Shopify-based websites (Dreamland and Bellissima Italia), ensuring smooth operation and an optimal user experience. Identify and … product availability. Monitor and report on key KPIs such as traffic, conversion, sales, and bounce rates, delivering insights to drive performance. Own the digital customer experience end-to-end, from discovery to post-purchase satisfaction. Work collaboratively with marketing, sales, logistics, and customer service teams to align More ❯

networking Virtualisation technologies Software-defined networking (SDN) and software-defined storage (SDS) Public cloud platforms (e.g., Microsoft Azure) Containerisation technologies Strong operational mindset encompassing customer service, security, performance, and IT operations perspectives. Systems thinking with ability to identify single points of failure. Familiarity with IT operations and ITSM More ❯

Are you a Sage 200 expert with a knack for problem-solving and a passion for customer service? Our client, a reputable and rapidly growing business solutions provider, is seeking a Sage 200 Support Technician to join their dynamic team. This is a fantastic opportunity for someone looking More ❯

professional approach to tasks. Interest in startups, technology, and innovation ecosystems. Willingness to learn and take initiative. Comfortable using tools like Microsoft Office Previous customer service or front-desk experience (preferred but not essential). Ability to commit to a full-time internship based at our White City More ❯

very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service. Duties & Responsibilities: Help drive increased revenue through effective use of SEO. Work with Vice President of Digital Acquisition & SEO team to plan SEO More ❯

2nd and 3rd Line Support capacities Resolving Jira tickets, providing MDM solutions, and supporting new users Previous experience supporting DevOps and AWS Cloud Prior Customer Service/Stakeholder Management experience Good Linux knowledge Prior scripting work with Bash and/or PowerShell More ❯

now recruiting for a Solutions Architect on a Permanent basis. This new post is to join an Architecture team and collaborate closely with their Customer-focused Engineering teams. Depending on your level of experience & suitable skills, salary range is £70k - £110k base salary. There is a great package with … London, Potters Bar or Bristol. The job: We are looking for a Solution Architect to join an Architecture team and collaborate closely with the Customer-Focused Engineering product teams. In this role, you will define and deliver technology roadmaps and solution architectures, driving their successful implementation. This is for … customer modernization projects. The ideal candidate will have a recognized background in agile, product-centric technology development and digitally focused solution architecture, with experience in customer-centric functions and a strong understanding of the associated capabilities and applications. Reporting to the Customer Domain Principal Architect, contributing to More ❯

displayed does not reflect any agreements reached during our 2025 review. Permanent full-time role Here at MTVH we are committed to delivering exceptional service to our customers, ensuring that we prioritise quality and effectiveness so that our services meet and exceed regulatory requirements. We are currently seeking a … planned visits across the geographical patch to assess the quality and value of services, providing clear and timely reports on the outcome of the service visits. Ensure that quality assurance meets contractual and regulatory requirements. Travel frequently within the designated area, occasionally requiring overnight stays. Quality Assurance and Compliance … Review feedback from internal audits/visits and self-assessment processes to assess service quality and influence improvements. Ensure that quality assurance meets contractual and regulatory requirements. To support the business in developing Service Improvement Plans (SIPs) that will meet Quality Assurance standards. Delivery of workshops and presentations More ❯

rules and regulations of each jurisdiction and that players receive the best possible service. Should you need any help or advice about betting, our customer support services are available to answer your questions via email, chat, and phone. Role: Working within our VIP management department, the main purpose of … this role is to manage the growing VIP Italian customer base. A key focus is account growth, retention, customer satisfaction and ensuring lifetime value by considering account needs, support, loyalty and risk. Duties and Responsibilities: To deliver the best possible service Account Managers respond to and initiate … necessary internal departments to report any issues or priorities in terms of handling technical, financial or feedback points to ensure VIPs receive first class customer service. Daily tasks involve creating VIP tailored promotional offers and analysing, optimising and reporting on campaign performances. You will also be required to attend More ❯